Juris Astra
Juris Astra offers an innovative call center software solution tailored for both inbound and outbound communication. It features automatic call distribution (ACD), interactive voice response (IVR), and a dialer, enhancing customer engagement. With intelligent call routing and real-time monitoring, agents can provide personalized, efficient service while managing sales leads and customer issues seamlessly.
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Top Juris Astra Features
- Intelligent call routing
- Personalised customer service
- Real-time agent monitoring
- Automated customer greetings
- Self-service menu options
- Callback request functionality
- Performance measurement dashboard
- Tailored agent scripts
- Integrated softphone controls
- Comprehensive CRM capabilities
- Sales and marketing management
- Case management system
- Multi-channel communication support
- Data-driven customer insights
- Enhanced customer engagement tools
- Seamless integration with IVR
- Efficient call time optimisation
- Customisable reporting features
- Cloud-based access
- Unified customer interaction history
