Hosted Contact Center
Harnessing intelligence-based automation, this hosted contact center streamlines agent workflows while maximizing productivity and revenue. Through real-time analytics and personalized automation across voice, email, text, and chat, it enhances communication. Intelligent Portals empower consumers with self-service options, reducing operational costs and administrative tasks, allowing agents to focus on impactful results.
Top Hosted Contact Center Alternatives
Fluency
Fluency Communications Suite™ offers robust telephony and web-based applications tailored for sales and service in small to mid-sized reservation systems.
Hydra
Hydra offers an intuitive call center software solution designed to streamline communication and enhance user experience.
DialIntelligence Suite
DialIntelligence Suite revolutionizes contact center operations by seamlessly integrating advanced solutions for improved performance.
Juris Astra
Juris Astra offers an innovative call center software solution tailored for both inbound and outbound communication.
Gadgets for Cisco Finesse
Designed to optimize the Cisco Finesse experience, 2Ring Gadgets enhance agent and supervisor workflows within call centers.
LinkScope QE
LinkScope QE enhances the Primas CX Suite by offering tailored solutions for contact centers in government and healthcare sectors.
PrimeVoiX
Built on Amazon EC2, it ensures high uptime with service redundancy and load balancing...
Humach
Humach offers free assessments that provide tailored insights to enhance performance and efficiency while elevating...
Omni Channel Self Service
With intent-specific automation, many inquiries are resolved without live agent interaction, reducing costs and improving...
Nexogy
Users can manage messages across multiple channels, utilize automated responses, and share documents effortlessly...
Corvisa
It features advanced IVR and call routing, live chat, easy queue setup, powerful automated dialers...
Cloud PBX
Integrating calling, meetings, and messaging in one app, it ensures crystal-clear connectivity...
SafeSoftSolutions
It features hosted IVR, CTI screen pop, toll-free numbers, voicemail, built-in CRM, custom reporting, embedded...
OneSight
By utilizing this technology, companies can effectively manage their self-service applications—like websites, IVRs, and chatbots—ensuring...
Interactive Intelligence
It features contact center reporting, unified communications, enterprise content management, interaction analyzer, process automation, interactive...
Top Hosted Contact Center Features
- Intelligent automation integration
- Real-time analytics dashboard
- Multi-channel communication support
- Personalized agent workflows
- Hyper-convenient self-service options
- Compliance-focused functionality
- Data-driven management tools
- Virtual payment negotiation capability
- Efficient bill resolution process
- Customizable payment plans
- Automated document submission
- Enhanced agent productivity tools
- Reduced operational costs
- Seamless integration capabilities
- Scalable solution for all sizes
- Comprehensive consumer communication
- Streamlined administrative tasks
- Advanced reporting features
- Easy-to-use interface
- Enhanced customer engagement strategies
