LabiDesk
LabiDesk is a versatile help desk software designed to streamline customer support operations. It features a shared inbox for managing emails and support tickets, automatic ticket assignment, and professional email signatures. With integrated live chat, a knowledge base, and performance analytics, LabiDesk enhances team efficiency and improves customer satisfaction, all while centralizing lead and customer data.
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Top LabiDesk Features
- Team inbox for support tickets
- Professional email signatures
- Automated ticket assignment
- Multi-mailbox integration
- Centralized customer data
- Ticket auto-responses
- Performance standards tracking
- User feedback collection
- Ticket tagging and escalation
- SCAT scoring system
- Knowledge base creation
- Live chat functionality
- Community forum for users
- Reports and analytics dashboard
- Omnichannel support integration
- Customer interactions mapping
- Self-service customer support
- Canned responses automation
- SLA management features
- Customizable shared inbox folders.
