BMC Helix ITSM
BMC Helix ITSM revolutionizes service desk operations with AI-driven insights for faster incident resolution and enhanced efficiency. Its user-friendly interface facilitates omni-channel support, empowering agents and users alike. Seamless integration with DevOps tools ensures proactive risk management, while automation streamlines workflows, allowing teams to focus on strategic priorities and innovation.
Top BMC Helix ITSM Alternatives
Spiceworks Help Desk
Trusted by over 280,000 companies, this free Cloud Help Desk solution simplifies support task management by allowing users to track and prioritize requests effortlessly.
Ivanti Service Manager
Ivanti Service Manager empowers enterprises with flexible, proactive service management solutions, enhancing IT and organizational efficiency.
SolarWinds Service Desk
Offering a robust service-desk and IT asset-management solution, SolarWinds Service Desk enables IT, HR, and Facilities professionals to efficiently handle requests.
Vivantio Pro
Vivantio Pro empowers organizations to enhance their service operations across diverse departments, including IT, HR, and customer service.
SP Employee Self-Service
The SP Employee Hub is an intuitive self-service portal designed for Microsoft 365, enhancing workplace efficiency for small to medium-sized businesses.
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a comprehensive service management solution that integrates IT service management, asset management, and enterprise service capabilities.
Hubcase
Users enjoy familiar interfaces while benefiting from advanced escalation capabilities...
Cherwell ITSM
Designed for versatility, it streamlines IT operations and extends into HR, Facilities, and Project Management...
Point of Business
With tools like the Automation Orchestrator and Luma Virtual Agent, it addresses increasing service request...
Incident IQ
With features like asset management, ticketing, resource tracking, and HR service delivery, it unifies support...
Vorex
With seamless integration into Kaseya VSA, it enables technicians to resolve service requests 40% faster...
ServiceNow Customer Service Management
By automating requests and intelligently routing cases, it enhances operational efficiency...
SunView ChangeGear
Users navigate specific modules, such as Incident Management and Change Management, based on their access...
Matrix42 Service Management
This platform enables organizations to streamline software and asset management, enhance endpoint protection, and drive...
Top BMC Helix ITSM Features
- Change request tracking
- Impact assessment tools
- Risk assessment matrix
- Real-time performance monitoring
- Customizable workflows and templates
- Structured approval process
- AI-driven insights and recommendations
- Centralized change database
- Seamless system integration
- User-friendly dashboard interface
- Communication and chat functionality
- Automated approval workflows
- Change readiness evaluation
- Personalized reporting tools
- Audit trail and compliance support
- Cross-department collaboration tools
- KPI tracking and metrics
- Continuous improvement mechanisms
- Pre-defined workflows automation
- Change management training resources.
Top BMC Helix ITSM Alternatives
- Spiceworks Help Desk
- Ivanti Service Manager
- SolarWinds Service Desk
- Vivantio Pro
- SP Employee Self-Service
- ManageEngine ServiceDesk Plus
- Hubcase
- Cherwell ITSM
- Point of Business
- Incident IQ
- Vorex
- ServiceNow Customer Service Management
- IT Service Management
- SunView ChangeGear
- Matrix42 Service Management
