Vivantio Pro
Vivantio Pro empowers organizations to enhance their service operations across diverse departments, including IT, HR, and customer service. With features like AI-driven automation, digital self-service, and seamless integrations, it streamlines workflows, optimizes asset management, and improves customer satisfaction, ensuring teams deliver exceptional service efficiently.
Top Vivantio Pro Alternatives
Ivanti Service Manager
Ivanti Service Manager empowers enterprises with flexible, proactive service management solutions, enhancing IT and organizational efficiency.
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a comprehensive service management solution that integrates IT service management, asset management, and enterprise service capabilities.
BMC Helix ITSM
BMC Helix ITSM revolutionizes service desk operations with AI-driven insights for faster incident resolution and enhanced efficiency.
Cherwell ITSM
Cherwell ITSM, now integrated within Ivanti’s suite, provides organizations with a no-code platform for automating service management across various business units.
Spiceworks Help Desk
Trusted by over 280,000 companies, this free Cloud Help Desk solution simplifies support task management by allowing users to track and prioritize requests effortlessly.
Incident IQ
Transforming the operational landscape of K-12 education, this service management platform streamlines workflows across school districts.
SolarWinds Service Desk
Its customizable platform fosters collaboration through an in-app 'whiteboard', empowering teams to manage hardware, software...
ServiceNow Customer Service Management
By automating requests and intelligently routing cases, it enhances operational efficiency...
SP Employee Self-Service
It consolidates essential tools and resources, allowing employees to easily access information, submit HR requests...
SunView ChangeGear
Users navigate specific modules, such as Incident Management and Change Management, based on their access...
Hubcase
Users enjoy familiar interfaces while benefiting from advanced escalation capabilities...
Splashtop On-Demand Support
It enables IT professionals to provide efficient remote support across multiple devices, featuring real-time patch...
Point of Business
With tools like the Automation Orchestrator and Luma Virtual Agent, it addresses increasing service request...
askSpoke
Vorex
With seamless integration into Kaseya VSA, it enables technicians to resolve service requests 40% faster...
Top Vivantio Pro Features
- Comprehensive service management capabilities
- AI-driven service optimization
- Personalized workspace customization
- ITIL 4 alignment for ITSM
- Centralized service team management
- Automated ticket routing rules
- Multi-channel request acceptance
- Advanced workflow automation
- Cross-functional team collaboration
- Digital self-service portal
- Knowledge base management
- Asset management and CMDB
- Granular user permissions
- Integration with 600+ apps
- Customizable dashboards and reports
- Real-time customer sentiment analysis
- Private and public article creation
- Task assignment for tickets
- API-first functionality
- Seamless integration with existing systems
