Hubcase
Automating B2B collaboration, Hubcase enhances support case management by integrating seamlessly with platforms like NetSuite and Salesforce. Users enjoy familiar interfaces while benefiting from advanced escalation capabilities. The backend communication is streamlined through Hubcase Exchange, promoting efficiency and accountability. A free cloud-based Help Desk is available for those without existing systems.
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Top Hubcase Features
- B2B escalation automation
- Native system integration
- Plug-ins for NetSuite
- Plug-ins for Salesforce
- Familiar user interface
- Hubcase Exchange communication
- Cloud-based Help Desk
- Free for non-users
- Built-in B2B capabilities
- Multi-partner collaboration
- Real-time case tracking
- Comprehensive reporting tools
- Customizable workflows
- Automated notifications and alerts
- User accountability features
- Performance metrics dashboard
- Seamless partner communication
- Escalation history logs
- Case resolution analytics
- User-friendly setup process
Top Hubcase Alternatives
- Point of Business
- SP Employee Self-Service
- Vorex
- SolarWinds Service Desk
- IT Service Management
- Spiceworks Help Desk
- Matrix42 Service Management
- BMC Helix ITSM
- ManageEngine ServiceDesk Plus MSP
- Ivanti Service Manager
- CA Unified Infrastructure Management
- Vivantio Pro
- IBM Control Desk on Cloud
- ManageEngine ServiceDesk Plus
- Service Creatio
