Questback
Questback is a digital platform that enables companies to gather vast amounts of employee-generated feedback and gather specific vital insights from them. It is a necessary tool for companies that want to keep on improving every minute and every second. Converting unstructured data into insight leverage may seem like an arduous task, but since Questback utilizes a well-studied methodology for feedback, it makes insight-generation seem easy.
Top Questback Alternatives
- NICE
- Delighted
- SMG
- Medallia
- Sitecore
- Canny
- InMoment
- Thunderhead
- Critizr
- Clarabridge
- Selligent
- MaritzCX
- Confirmit
- AskNicely
- Vision Critical
Top Questback Alternatives and Overview
NICE
Nice customer experience management suite is designed to help companies deliver flawless, consistent, reliable and personalized customer experience to all their customers.
Delighted
Delighted is the quickest and most effortless approach to accumulate real-time, noteworthy feedback from your clients, representatives, accomplices, and merchants.
SMG
SMG’s CEM is an online customer experience management platform that utilizes sophisticated technologies and automated learning mechanisms to generate insights about customer needs that would otherwise be less comprehensive and require a lot more time and effort if done manually.
Medallia
Medallia is a customer experience management system that allows companies to record customer feedback, reviews and comments, understand and analyze them, and take proper action accordingly in real-time.
Sitecore
Sitecore is CRM software used by companies to control and manage customer experiences and make decisions for customers.
Canny
Canny is a feedback management platform that lets users collect, organize, and manage feedback from various users and keep the feedback loop going.
InMoment
It also helps companies with business intelligence and recommends improvement strategies that can be implemented...
Thunderhead
It allows companies to gather valuable customer experiences from mobile, web, contact centers and high...
Clarabridge
It is also a very comprehensive customer intelligence platform that allows businesses to understand customer...
Selligent
The platform can be used by companies to create a personalized and unique digital experience...
MaritzCX
The software platform in combination with the innovative research expertise makes a perfect CX solution...
Confirmit
It provides logistical solutions for improving your teamwork and brand value...
AskNicely
It helps them understand the perspective of the customers from their point of view...
Vision Critical
The customer insights provided by the platform enable the organisations to deliver their businesses results...
Questback Review and Overview
For an enterprise to adapt and overcome modern challenges, it must always keep listening and gather data about the events going on around it. But this doesn’t mean that it should ignore its employee's voice, as it would be a counter-productive decision. Questback is a cloud-based platform that empowers companies to act according to the advice of the hundreds and thousands of human assets they have, making work more accessible, workflows streamlined, and increasing productivity.
Active feedback collection for deep-rooted insights
Questback offers a data collection and feedback system that is comprehensive and highly effective. It is designed to be customizable in its approach. Through compelling and dynamic scripting systems, an administrator or manager can make their feedback forms without using too much effort. The content of the way can be set according to the requirement, but it is professional and direct at all times, so there is no ambiguity in questions. These questions in the feedback form can be arranged in several ways, each demanding a different mode of answering, be it a yes/no poll or a full-blown discussion.
Expert analytics and reporting
Questback does a lot more than just taking feedbacks. It can also perform detailed analysis on the collected feedback data and export the gathered insights neatly on a medium of the user’s choice. Questback can also provide real-time information on the feedbacks received for some instant decision making. If the decisions are important and have to be presented to others, the surveyor can also create executive-class reports. The collected insights are carefully arranged in a format suitable for professional protocols. These reports can also be stored securely on a centralized server, or sent to the employees who require it urgently.
Not just listening, acting
All these insights are useless if not applied at the right time at the right place, but Questback can help with that as well. The system integrates itself in the workflow in such a way that it can provide the decisions taken based on the feedback to the right people. Managers can create plans for execution, as well.
Company Information
Company Name: Questback
Founded in: 2000