Tikit
Tikit is a powerful help desk software seamlessly integrated with Microsoft Teams, enabling users to create tickets directly from chat messages. It features advanced automation, AI-driven virtual assistance, and customizable workflows tailored to various departments. By centralizing IT service management, Tikit enhances efficiency, empowers employees, and streamlines communication across organizations.
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Top Tikit Features
- Device management from anywhere
- Advanced automation workflows
- Microsoft Entra integration
- Intelligent issue resolution suggestions
- Microsoft Teams ITSM modernization
- Ticket creation from Teams chat
- Department-specific customization
- AI-powered virtual agent
- Self-service request catalog
- Rules-based ticket management
- Predefined ticket lifecycle phases
- Power BI dashboard integration
- Real-time device insights
- Email ticket submission support
- Streamlined end-user engagement
- Centralized ticketing experience
- Enhanced communication flow
- Direct customer input on roadmap
- Improves employee ticket submission
- Adaptable for all organizations
