Tikit
Tikit is a powerful help desk software seamlessly integrated with Microsoft Teams, enabling users to create tickets directly from chat messages. It features advanced automation, AI-driven virtual assistance, and customizable workflows tailored to various departments. By centralizing IT service management, Tikit enhances efficiency, empowers employees, and streamlines communication across organizations.
Top Tikit Alternatives
Support Genix
Support Genix revolutionizes customer support for businesses by transforming missed inquiries into retained customers.
CRM Central
CRM Central offers a robust Help Desk Software that integrates Avaya Workspaces with Dynamics 365.
SPBAS
SPBAS offers a robust help desk software solution that streamlines business operations.
osTicket
osTicket, a trusted open-source support ticketing system, enables organizations to efficiently manage customer inquiries.
DeskUSS
DeskUSS offers an intuitive ticket management platform featuring a sleek dashboard that consolidates ticket information for quick access.
SolarWinds MSP Manager
N-able MSP Manager streamlines help desk operations for MSPs and IT teams by simplifying ticket management, time tracking, and billing processes.
SympoQ
Ideal for startups, IT firms, and SMEs, it streamlines support across teams, enhances communication, and...
Talkative
By enabling seamless screen sharing and real-time collaboration, it ensures customers receive personalized guidance...
Snappy
It allows for swift assignment of staff, categories, and priorities, while automating repetitive tasks...
devContact
Real-time chat support allows for direct communication, while users can attach screenshots for quicker diagnosis...
SmartAnswer
For just $19.95 a month per operator seat, businesses can easily scale their team...
HelpDeskZ
This free PHP software allows businesses to efficiently handle inquiries and issues, while a built-in...
NetResults Tracker
It facilitates bug, defect, and issue tracking while enhancing change and workflow management...
NABD System
It empowers users with a self-service center, intelligent knowledge base, and advanced reporting, ensuring efficient...
DualDesk
By utilizing independent contractors for all customer interactions, it ensures that client confidentiality is maintained...
Top Tikit Features
- Device management from anywhere
- Advanced automation workflows
- Microsoft Entra integration
- Intelligent issue resolution suggestions
- Microsoft Teams ITSM modernization
- Ticket creation from Teams chat
- Department-specific customization
- AI-powered virtual agent
- Self-service request catalog
- Rules-based ticket management
- Predefined ticket lifecycle phases
- Power BI dashboard integration
- Real-time device insights
- Email ticket submission support
- Streamlined end-user engagement
- Centralized ticketing experience
- Enhanced communication flow
- Direct customer input on roadmap
- Improves employee ticket submission
- Adaptable for all organizations
