Voca Conversational Interaction Center
Voca Conversational Interaction Center is a certified Microsoft Teams Contact Center leveraging Azure's capabilities and ready-to-use conversational AI. Its lightweight design enables swift drag-and-drop modifications, offering a reliable Teams Phone experience. Voca supports diverse channels, scales effortlessly for numerous agents, and automates customer interactions, enhancing service delivery and operational efficiency.
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Top Voca Conversational Interaction Center Features
- Certified Microsoft Teams integration
- Built-in conversational AI
- Supports 14 languages
- Azure-based architecture
- No-code flow designer
- Custom call flow creation
- Seamless multi-channel engagement
- Automated CRM data collection
- Real-time performance dashboard
- Unlimited agent scalability
- Digital interaction prioritization
- Skill-based routing
- Automated service level management
- Secure multi-tenant support
- DTMF-only channel option
- Enhanced customer self-service
- Detailed interaction analytics
- Flexible agent availability management
- Comprehensive compliance safeguards
- Instant onboarding for agents
