OmniTouch Contact Center
The OmniTouch Contact Center by Alcatel-Lucent Enterprise is a dependable solution tailored for contact centers handling inbound voice interactions, supporting up to 7,000 agents. It features automatic call distribution, advanced supervision tools, and real-time reporting capabilities, ensuring optimal customer service and streamlined operations for organizations of any size.
Top OmniTouch Contact Center Alternatives
Infosys Cortex
Infosys Cortex, an AI-driven customer engagement platform, revolutionizes contact center operations by leveraging microdata from customer interactions.
Ameyo Emerge
Ameyo Emerge offers a secure and flexible virtual call center solution designed for seamless management of inbound and outbound communications.
Call Center Dialer
This call center dialer provides robust solutions for inbound, outbound, and blended call centers.
Ameyo Engage
Ameyo Engage is a cutting-edge cloud-based contact center solution designed to enhance customer engagement and streamline operations.
Contaque
Contaque revolutionizes customer engagement with its advanced communication solutions tailored for modern enterprises.
HGS Agent X
HGS Agent X revolutionizes call center operations by providing agents with real-time AI insights and a unified platform for enhanced efficiency.
TelebuHub
It features customizable IVR flows, various dialing options, and an integrated CRM...
astDIAL
This user-friendly app enables automatic and manual dialing, real-time monitoring, and customized reporting...
HoduCC
It features intelligent call routing, robust automation tools, and seamless integration with CRMs like Salesforce...
Dialer Software
It streamlines inbound and outbound processes, empowering businesses to automate tasks, boost employee productivity, and...
PARTH
It offers multilingual capabilities, with 95% accuracy in regional languages...
Contact Center Solution
By integrating advanced features, it empowers teams to deliver top-notch service, ensuring every interaction is...
Ameyo
Its features include omnichannel ticket management, conversational AI, and seamless integration for real-time communication...
Inextrix
With capabilities like live call monitoring, multi-tenant IP PBX solutions, and seamless integration with CRM...
CloudAgent
It integrates voice, SMS, and social media channels on a single dashboard, enabling agents to...
Top OmniTouch Contact Center Features
- Scalable for 7
- 000 agents
- Automatic call distribution
- Real-time monitoring tools
- Historical reporting capabilities
- Deep integration with OmniPCX
- Lower total cost of ownership
- Multi-language support options
- User-friendly VoIP softphone
- Flexible on-premises cloud options
- Remote visual assistance for field workers
- Dispatch Console for high traffic
- Real-time business data display
- Easy communication service embedding
- CC Supervision module
- Operational monitoring solutions
- Enhanced team collaboration features
- Customizable cloud-based platform
- Call processing efficiency improvements
- First-time fix rate support
- Seamless call routing capabilities
