Vocalcom Hermes360
Vocalcom Hermes360 is a cutting-edge customer service software that enhances agent performance and customer satisfaction. With its intuitive interface, it provides unified management across various communication channels, including social media. The AI-ready platform enables seamless integration of chatbots and voicebots, ensuring efficient customer engagement tailored to individual preferences, whether in the Cloud or on-premise.
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Top Vocalcom Hermes360 Features
- Cloud and on-premise options
- Intuitive latest-generation interface
- Unified omnichannel management
- AI integration capabilities
- Real-time performance supervision
- Customizable dashboards and widgets
- Advanced scripting management
- Modifiable interactive voice response
- Powerful predictive dialer
- Comprehensive social messaging solution
- Proactive customer engagement features
- Real-time customer history tracking
- GDPR and TCPA compliance
- Seamless CRM integration
- Smart Pairing technology
- Multi-channel communication support
- Agility with fewer clicks
- Remote work facilitation
- Scalability and flexibility
- Historical expertise in contact centers
