Top Vtiger Alternatives

CRMs have completely changed the way marketing, sales and support interact with each other. Over the years with the increasing use of CRMs businesses and organizations have started focussing on giving their customers a more unified experience. The importance of CRMs when it comes to workflows and customer journeys is huge. They form the base on which the unification of three departments becomes possible. The most important function of a CRM platform is that it keeps the three departments in sync. It helps them collaborate effectively.

The many capabilities

The platform also helps users in unifying data that helps them create compelling marketing campaigns that can ensure high engagement rates and better conversions. It also helps track the data of customers and serve them whenever they come up with a grievance or a complaint regarding the product. The data can also be used for remarketing and retargeting existing customers to drive more sales. The platform also helps sales teams with better lead management. It gives the various members of the sales team a real-time status of a particular lead in the sales funnel and allows them to nurture the lead accordingly.

Features that stand out

The other benefit of using the platform is that the customer support operations become manageable and uniform. The support team members can engage with customers on multiple channels, take up service requests on priority and serve customers more efficiently. They can also auto-assign tickets for faster resolution of issues faced by the customers. To sum it up the platform offers great support and reliability features coupled with a UI that is both intuitive and easy-to-use. Moreover, what adds on to the appeal of the platform is the flexibility features that put it on a different pedestal altogether.

Credibility quotient

Businesses and organizations from around the world use Vtiger and have seen significant growth in their revenue. Some organizations have also seen a 10x rise in sales revenues and these testimonies make the platform a great proposition.