Contact Center
The 8x8® Contact Center™ enhances agent performance through AI, streamlining operations while ensuring exceptional customer experiences. It enables live support across voice and digital channels, allowing customers to self-serve effectively. With intuitive workspaces and robust analytics, supervisors can monitor performance and empower teams to deliver personalized service effortlessly.
Top Contact Center Alternatives
JustCall
JustCall is a cutting-edge contact center software featuring a human-like AI voice agent that efficiently handles incoming calls around the clock.
MindTouch
MindTouch revolutionizes contact center operations by providing fast, accurate answers to consumers while equipping agents with instant access to essential knowledge.
UJET
Revolutionizing customer interactions, UJET offers an advanced AI-powered CCaaS platform that streamlines omnichannel support and enhances agent efficiency.
CallFinder
CallFinder delivers innovative automated tools that revolutionize call center QA programs.
Genesys PureConnect
Genesys PureConnect revolutionizes contact center operations with AI-powered experience orchestration, enabling businesses to deliver tailored customer interactions across multiple channels.
Zendesk Talk
Zendesk Talk transforms customer interactions by integrating voice support directly into the Zendesk Support system.
NICE inContact
Enhance agent efficiency, reduce wait times, and ensure seamless communication across channels, all while leveraging...
Zultys MXIE
With features like multi-party video calls, group chat, and seamless mobile access, it streamlines communication...
Genesys PureEngage
Featuring built-in AI for personalized interactions, it enhances employee efficiency with workforce engagement management and...
Verizon Contact Center Solutions
With mobile-first capabilities and robust integration with Microsoft Teams, organizations can streamline communication, boost productivity...
Talkdesk
Advanced routing based on caller data, multi-level IVR setups, and real-time call monitoring enhance connectivity...
Intermedia Contact Center (formerly Telax)
With features like intelligent call routing, real-time insights, and robust security measures, it enhances productivity...
LVM
Attendees at the HCCT 34th Annual Conference can expect innovative strategies to enhance staff motivation...
MaestroQA
MaestroQA's features include customizable scorecards, automated workflows, and tailored reporting, ensuring that every interaction is...
tryvium
By harnessing the collaborative power of Microsoft Teams and advanced technologies like AI and Machine...
Top Contact Center Features
- AI-powered customer support
- Multi-channel communication support
- Intuitive agent workspaces
- Real-time performance metrics
- One-to-many messaging capability
- Self-service AI options
- Secure payment handling
- No-code API integration
- Unified communications suite
- Personalized service delivery
- Agent productivity tools
- Supervisor insights and tools
- Compliance with regulations
- Microsoft Teams integration
- Easy connection with CRM apps
- Enhanced customer engagement strategies
- Agent time-saving features
- Intelligent conversation starters
- Customer experience analytics
- Global connectivity options
