Nextiva Review
Detailed Reviews
Nextiva is a cloud-based telecommunication company founded in 2006.
The company is based in Scottsdale, Arizona, United States. The purpose
of the company is to help businesses in their communication system in
order to improve their productivity and profit. They always aim to
provide exceptional service for their customers.
Unlimited Calling
With
unlimited calling, you will be able to make calls without any
additional fee, as long as the calls are directed to numbers located in
the United States, Canada, and Puerto Rico. No matter how long you need
to make your business call, or how long your customers need to talk to
you, you will get your price covered by this feature. Please note that
international calls to countries other than the US, Canada, and Puerto
Rico will incur per-minute charges. The information regarding
international calling rates is available on the Nextiva website.
Unlimited Faxing
This
feature will allow you to send unlimited numbers of faxes without
having to connect to any phone number. You can send your faxes from your
email, PC application, as well as your mobile device. You will not pay
any additional charges for sending these faxes.
Mobility Feature
Mobility feature will allow you to connect with your customers anywhere you are,
since you can connect your mobile phone number to the virtual phone
system. In this way, customers can still reach you even though you are
outside of your office. You can also connect the virtual phone system
with employees that are located outside of your office.
HD Voice Quality
HD
Voice Quality will allow you to get the best voice quality in your
communication. It means that you will no longer have noisy calls from
your customers, as your voice communication will be crystal clear for
both you and your customers. This will give the impression that you are
talking directly with your customer in the same room.
Voicemail To Email
This
feature will allow you to transcribe your voicemail calls into text and
then send the transcribed version to your email. This feature will help
to save you a lot of time,
since you will just need to read the transcribed version of the
voicemail messages instead of listening to the message one by one.
Call Queuing
Call
Queuing will allow you to create a queue in your customer service
department, in order to organize the communication line in your
business. In this way, your callers can always reach your customer
service team, since they will be automatically redirected to the
available staff in your customer service department.
Plug-ins for Addiitonal Features
Nextiva
offers various plug-ins that will allow you to integrate the virtual
phone system with other applications or software that you are using in
your business. For instance, you can integrate the system with your
billing and reporting software for an easier organization within your
business administration. You can also integrate your business contacts
across multiple platforms for easier access.
Auto-Attendant
This
feature will allow you to have a virtual receptionist that will act as
the initial receiver for each call. This virtual receptionist will then
redirect or forward the call to a specific number, according to your
customer’s need. For instance, if your customer wants to reach the sales
department, then the auto-attendant feature will automatically redirect
the call to the sales department upon the request of the customer.
Conclusion
With
a wide array of features offered by Nextiva, you can always trust this
virtual phone system to run your business. It will help you to manage
your business calls even more easily, and as a result, increase your
business productivity manifold. The plans are relatively cheap, and with
no setup and activation fee, you don’t need to worry about paying a lot
of money just for the installation of the system. However, you need to
pay additional fees for some features, which are usually available free
of charge in other virtual phone systems.