Basic Online Service Desk Help Desk
The Basic Online Service Desk is a web-based help desk application designed to streamline ticket creation and job management. It features user-friendly templates, smart suggestions for ticket resolution, and integration capabilities for complementary apps. The dashboard provides personalized views and valuable analytics, enhancing overall customer service efficiency.
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Top Basic Online Service Desk Help Desk Features
- Job and ticket creation templates
- Loaded suggestions for call assignments
- Integration with complementary apps
- Customizable dashboard views
- Real-time activity tracking
- Automated call creation from emails
- Escalation alerts for overdue tasks
- Detailed reporting and analytics
- Personalised dashboard feeds
- First call resolution support
- Workflow routing flexibility
- Export data to MS Excel
- Quality control tracking features
- Financial reporting options
- Collaboration tools integration
- Responsive web-based design
- User-friendly interface
- Customer satisfaction tracking
- Multi-team assignment capabilities
- Historical ticket analysis
