JitBit
JitBit is a hosted help desk and ticketing software, with an on-premise option. It features unlimited agents, storage space for attachments, SSL connection, your own doma... JitBit is a hosted help desk and ticketing software, with an on-premise option. It features unlimited agents, storage space for attachments, SSL connection, your own domain name, FTP backups, CDN platform, free upgrades, instant delivery, single sign-on, active directory authentication, authentication API, and more. There are four pricing options available: Freelancer, Startup, Company, and Enterprise.
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JitBit Review and Overview
JitBit is a software that helps in setting up online helpdesk services for an organization. It is available for organizations on the company premises as well as online in the form of SaaS. The helpdesk setup through JitBit is a ticket-based helpdesk system, which works on the idea of customers creating tickets for their problems, and those problems, in turn, getting solved by the experts at the organization. JitBit is easy to use and also integrates with mail services for user convenience. Some of the big names relying on JitBit are – Adobe, ESPN, hp, and Xerox.
Work smart, not hard
JitBit understands how ambitious organizations want to achieve their objectives at a greater pace every day and also how after-sales service is an important determinant of whether the customer base will grow or not. To make organizations achieve their aim while taking care of customer problems is possible as a courtesy of JitBit. It can be hosted on an organization's server or even used as SaaS, thus allowing organizations to pick it up without a doubt.
While hosting the service is extremely easy, another thing that makes JitBit a preferred option is its flexibility that doesn't bound its usage to just computers and allows users to take advantage of services on phones too. It can be used on Android and iOS running phones or just be accessed using a phone browser for the web version of it.
It further eases the load on an organization by providing them an option for asset management, which allows them to assign assets to users as well as tickets, and even track the history of an incident to find the origin of it. Moreover, users can also track the time and generate reports in CSV files or Excel spreadsheets to track billing hours, response speed for tickets, or any other custom metric employer decides for employee performance.
Pave your path
Tickets generated in JitBit helpdesk system can be put into different tags so that the problems get segregated in different categories and reach the respective expert of a particular domain, which in turn will help users as well as experts to get the solution of a problem faster. JitBit also allows users to integrate third-party apps like Google Drive, SurveyMonkey, Trello, Asana, etc. to work in the environment they enjoy.
Add to this the features of designing customized email templates, create custom fields for problems, and you get a perfect customer care helpdesk solution that not only solves the problems, but manages the resources efficiently, and distributes the workload.
Company Information
- Company: Jitbit LP
- Country: United Kingdom
Top JitBit Features
- Two-way email ticketing
- Real-time ticket updates
- Automatic email notifications
- Customizable web portal
- Advanced ticket categorization
- Automation rules for repetitive tasks
- Built-in analytics for knowledge base
- Mobile ticketing apps
- Powerful grid interface
- Bulk ticket operations
- Seamless Active Directory integration
- Multi-channel request management
- Detailed ticket conversation view
- Custom report generation
- Tagging system for tickets
- SLA tracking and management
- Live chat functionality
- Searchable FAQ section
- AWS cloud server hosting
- User-friendly design and navigation
