Top Deskpro Alternatives and Overview

Deskpro is a helpdesk platform that can fit various business fields. Deskpro provides a  multitude of benefits like dynamic ticket management, live chat, feedback from your customer and many more. It’s a multichannel, customer support platform that available as a self-hosted product as well as Deskpro Cloud.

Deskpro is a superb helpdesk software founded in 2002 by chris p at oxford university, headquartered in london it has worldwide service. Deskpro has all you need to have in a helpdesk software to assist you at your workspace. Deskpro is a php powered powerful and smooth to operate platform which provides agents with a variety of services to handle every big or small kind of business’ customer support in a highly effective way assuring every customer reliable and a robust product. It has a number of products, provides it solutions, hr solutions or even educational. It provides services ranging from the help center, messenger, data migration to even phone calls to manage your workspace communication that to even at very affordable pricing.

Why choose Deskpro

It gives you a choice between self-hosted products and Deskpro Cloud. Deskpro Cloud helps you to minimize the time spent to manage helpdesk also you can choose it anytime according to your requirement. It provides a good interface for customers feedback by using a famous chat platform like Facebook. It is a popular help desk platform trusted by top companies like Microsoft, Panasonic, Xerox, Vodafone and popular. It helps you to monitor your business, checking teams productivity thus help you to find out the bugs to increase the company’s productivity.

A complete package

This is one station that offers you all services with the latest features that you need for providing better customer support at best-suited pricing. Providing all needed channels for any organization like email, chat, messaging, voice calling or any other social networking sites including Twitter, Facebook, LinkedIn this software can be very helpful in managing the customers of any organization.

With best to be experienced components which, provide effective collaborations using real-time messaging, automation, service from mobile devices with android and ios apps and extension to other software applications and a 24x7 help center this is really a performance booster for any customer support with time and effort-intensive practice so that customer receives the best experience.

On-premise or cloud

It offers you to choose between an on-premise and cloud network. For the cloud, depending on one’s specific needs one can choose their server with full control of data along with scheduled backups, regular updates, security patches and bandwidth costs. All this provided for one agent at $ 30 per year only without money-making premium or prime versions.

Whereas on-premise provides you PHP powered helpdesk with own choice of infrastructure whether it’s Linux, windows, azure, virtual hosting or self-designed servers all are supported here. And all this only for $ 1800 per year for 10 agents with addition of further agents in block of five.

Features

It is featured with multichannel, good collaboration among the agent through internal team messaging, SLA's, email to ticket conversion, smart escalation. Round Robin distribution ensures even distribution of tickets among the agent according to their requirement.

It featured with advance automation that ensures an efficient and time-saving work like auto-attendant, auto-replies to users, automatically categorizing and assigning of a ticket. It comes up with a feature like CRM, collaboration,  customer self-help.

Overview of Benefits

Deskpro is an ideal helpdesk platform for a wide range of businesses as it provides you a complete platform for helpdesk management. With this, you can easily build customer knowledgebase like search, related content. It does provide you with some best built-in collaboration tools, helps you to access the customer through unique customer information easily.

It allows you to give a perfect and quick response to users in just two clicks, ensuring a hassle-free work in case of a large number of the user by using a Mass action thus allows you reply a large number of the user simultaneously. It allows you to give importance score to the different ticket, prompt agent activity, set up remainder regarding an important issue, provide you best security, provide full control access to your data, easy to use triggers, advanced integration.

Pricing and demo

Deskpro provides free demo of the software to interested users without requirement of credit card for limited period of time to get doubts off the mind regarding any issue whether performance or usage. Deskpro has two services cloud-based and on-premise, for cloud-based it charges $30 USD per agent per month while for on-premise it is $ 1800 USD per agent per year.

Delivering happiness

Deskpro has number of happy and satisfied clients all over the globe with big brand values that have a good reputation in market for their customer support. The list includes Microsoft, p&g, Panasonic, Vodafone, Samsung, sony and many more. The University of Pennsylvania, one of the most renowned university of world uses Deskpro to handle it’s customer support systems. On a whole, Deskpro is a full packaged software that can immensely improve the working of any organization’s customer support department to new hieghts.

Conclusion

It is one of the best help desk management platforms that provide you the best feature at a good price. It allows you to customize the Deskpro helpdesk according to your needs.

Company Name: DeskPRO Ltd.

Company Address: Innovation Warehouse, 1 East Poultry Avenue, London, UK

Founded in: 2001