Jitbit Helpdesk
This on-premises help desk software transforms customer support by converting incoming emails into organized trouble tickets. With features like two-way email integration, real-time updates, and asset tracking, it streamlines ticket management. Customizable web portals and automated responses enhance user experience, while mobile apps ensure support is always accessible.
Top Jitbit Helpdesk Alternatives
Issuebear
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JustReply
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Sitehelpdesk
This help desk software offers a robust solution for internal support functions, enabling staff to submit inquiries directly through an Intranet link.
CAFM Explorer
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Top Jitbit Helpdesk Features
- Two-way email ticketing
- Real-time ticket updates
- Automated email notifications
- Ticket categorization and tagging
- Custom report builder
- Mobile ticketing apps
- Seamless Active Directory integration
- Built-in SLA tracking
- Knowledge Base with analytics
- Bulk ticket operations
- Ticket status filtering
- Integrated live chat support
- Automated response templates
- User-friendly grid interface
- Customizable web portal
- Multi-channel request intake
- Advanced search capabilities
- Automation rules for repetitive tasks
- Document and screenshot attachments
- User activity tracking.
