Cloud Call Center
Revolutionizing customer engagement, this cloud-based call center leverages AI and automation to enhance both employee and customer experiences. Built on AWS, it integrates seamlessly with leading CRMs like ServiceNow and Salesforce, enabling organizations to reduce operational costs, personalize interactions, and implement real-time, intelligent solutions tailored to unique workflows.
Top Cloud Call Center Alternatives
Toky
This innovative business phone system enables seamless communication between teams and customers, allowing calls and messages via various platforms.
Sharpen
Attendees of the two-hour in-person CX technology training can unlock 20% more revenue by mastering the art of identifying sales opportunities.
Calabrio One Suite
Calabrio One Suite is a cloud-based call center software that enhances workforce optimization through AI-powered analytics.
CallMiner Eureka
CallMiner Eureka empowers organizations to analyze every customer interaction, uncovering critical insights that drive meaningful business transformation.
CallHippo
This advanced call center software revolutionizes business communication by providing a reliable cloud-based phone system that enhances customer interactions.
Quiq Messaging
Quiq Messaging empowers businesses to harness the full potential of AI with its AI Studio, enabling rapid design, deployment, and optimization of intelligent agents.
Avaya Aura
It simplifies the transition from outdated, siloed systems while embracing session-based technologies...
MV Business VoIP
It offers scalable SIP trunking, intuitive video conferencing, and seamless messaging, ensuring superior customer support...
Call Center Software
With features like predictive dialing, integrated CRM, and customizable SMS templates, it enables smarter campaign...
Inbound Call Center
Its unique supervisory features allow monitoring, whispering, and barging in on calls...
Zingtree
It guides agents through complex processes, ensuring accurate customer information retrieval and management...
Amazon Connect
Its powerful analytics and real-time insights empower agents and supervisors to enhance performance...
CallCenterNOW
Formerly known as ChaseData, it offers powerful tools for agents to engage customers efficiently from...
Aloware
It features smart routing, autoresponders, and a Power Dialer for efficient outreach...
RingCentral Contact Center
By equipping agents with advanced tools, it enhances customer interactions across 20+ digital channels—ranging from...
Top Cloud Call Center Features
- AI-powered customer engagement
- Real-time action insights
- Personalized customer workflows
- Cloud-based architecture
- Integration with ServiceNow CSM
- Advanced speech analytics capabilities
- Native CRM integration
- Optimized HR helpdesk support
- Multi-channel communication support
- Scalable for global teams
- IVR flow compatibility
- Automation of repetitive tasks
- Enhanced operational efficiency
- Customizable reporting insights
- Security compliance certifications
- CTI connector for on-premise systems
- Dynamic IVR solutions
- User-friendly interface design
- AWS-built reliability
- Enterprise-grade performance
