ClearMash
ClearMash transforms contact center efficiency by providing agents with a powerful search engine that quickly locates relevant knowledge items, call scripts, and product information across various sources, including file servers and websites. This real-time access ensures agents can deliver accurate answers swiftly, enhancing customer satisfaction without relying on memory or extensive training.
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Top ClearMash Features
- Real-time knowledge updates
- Advanced search capabilities
- Cross-platform integration
- Intuitive user interface
- Call script management
- Product catalog accessibility
- Task management tools
- Contextual suggestions for agents
- Customizable knowledge categories
- Multi-format content support
- Seamless file server access
- External website integration
- Email content retrieval
- Analytics and reporting tools
- Agent performance tracking
- Interactive training modules
- FAQ automation
- User feedback system
- Knowledge item versioning
- Mobile access for agents
