Happitu
Happitu empowers contact centers to elevate customer experiences with its innovative workforce and scripting platform. By analyzing every interaction, it uncovers valuable insights on sentiment, agent behavior, and customer engagement. The platform features a powerful search engine, enabling teams to pinpoint significant moments and enhance service quality through tailored metrics and guided workflows.
Top Happitu Alternatives
AgentHub
AgentHub revolutionizes the agent experience by providing a single-screen interface that integrates seamlessly with existing tech stacks.
Verizon Knowledge Assist
Verizon Knowledge Assist revolutionizes customer service by merging human expertise with artificial intelligence.
OvationCXM
OvationCXM is a cutting-edge contact center knowledge base software that unifies customer experience data, enabling banks and partners to streamline interactions.
Enghouse eKMS
Enghouse eKMS empowers organizations to deliver an exceptional self-service experience by ensuring that knowledge is well-organized and easily accessible.
ClearMash
ClearMash transforms contact center efficiency by providing agents with a powerful search engine that quickly locates relevant knowledge items, call scripts, and product information across various sources, including file servers and websites.
MOJO-CX
Instantly analyze 100% of your demand with MOJO-CX, ensuring complete visibility of agent interactions across voice and digital channels.
Mayday
It provides an intuitive platform for agents to quickly access information, reducing time spent searching...
Pulsedesk
With seamless integration across Gmail, WhatsApp, client portals, and live chat, it allows effortless query...
amberSearch
By integrating various systems and employing AI-driven search capabilities, it enables employees to quickly locate...
Swarmica
Agents can effortlessly search the knowledgebase from their workspace, capture missing insights promptly, and manage...
Serviceware Knowledge
It enables users to create, categorize, and translate content swiftly while identifying redundancies...
Zervicio
By connecting customers, agents, and service managers anytime, anywhere, it streamlines service requests and complaints...
Stonly
It creates interactive guides tailored to individual customer journeys, facilitating smooth activation and issue resolution...
Top Happitu Features
- Sentiment analysis integration
- Customizable CX metrics
- Advanced search capabilities
- Interaction scoring system
- Drill-down insights
- Comprehensive dashboard view
- Automated call recording
- Real-time performance tracking
- Custom workflow guidance
- Responsive scripting support
- Dynamic help topics
- Historical interaction analysis
- Multi-channel behavior tracking
- Supervisor request monitoring
- Dead air detection
- Agent coaching tools
- Customer experience highlighting
- Trend analysis features
- User-friendly interface
- Continuous updates and improvements.
Top Happitu Alternatives
- AgentHub
- Verizon Knowledge Assist
- OvationCXM
- Enghouse eKMS
- ClearMash
- MOJO-CX
- Mayday
- Pulsedesk
- amberSearch
- Swarmica
- Serviceware Knowledge
- Zervicio
- Stonly
