Swarmica
Swarmica offers a seamless overview of the KCS journey, highlighting next steps, dependencies, and achievements through its development tree. Agents can effortlessly search the knowledgebase from their workspace, capture missing insights promptly, and manage ticket associations to identify patterns. It empowers performance evaluators with tools to assess adherence to KCS processes and article quality, ensuring agents' goals align with the organization's objectives.
Top Swarmica Alternatives
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