AgentHub
AgentHub revolutionizes the agent experience by providing a single-screen interface that integrates seamlessly with existing tech stacks. Its rules-based scripting and step-by-step guidance empower agents to resolve customer inquiries quickly and accurately, reducing training times and enhancing overall service quality. With real-time telemetry data, organizations gain actionable insights to optimize performance and drive cost savings.
Top AgentHub Alternatives
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OvationCXM is a cutting-edge contact center knowledge base software that unifies customer experience data, enabling banks and partners to streamline interactions.
Happitu
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Enghouse eKMS
Enghouse eKMS empowers organizations to deliver an exceptional self-service experience by ensuring that knowledge is well-organized and easily accessible.
Verizon Knowledge Assist
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Serviceware Knowledge
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amberSearch
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Zervicio
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ClearMash
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Swarmica
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MOJO-CX
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Top AgentHub Features
- Rules-based scripting
- Step-by-step guidance
- Two-way integrations
- Single screen interface
- Instant access to answers
- Reduced handle times
- Increased speed to proficiency
- Enhanced quality and CSAT
- Customizable integration options
- Real-time telemetry data
- Comprehensive reporting capabilities
- Insights on customer inquiries
- Performance tracking of agents
- Next-best-action guidance
- Quick onboarding process
- Easy implementation and maintenance
- Elimination of application switching
- Focus on critical integrations
- Cost-saving ROI calculator
- Agent performance coaching.
