MOJO-CX
Instantly analyze 100% of your demand with MOJO-CX, ensuring complete visibility of agent interactions across voice and digital channels. With customizable voice analysis triggers, organizations can enhance compliance, identify vulnerable customers, and improve overall customer experience by tracking performance metrics and alerting key personnel during critical moments.
Top MOJO-CX Alternatives
Pulsedesk
Pulsedesk revolutionizes customer support by automating responses tailored to specific situations, enhancing satisfaction while keeping costs low.
Happitu
Happitu empowers contact centers to elevate customer experiences with its innovative workforce and scripting platform.
Swarmica
Swarmica offers a seamless overview of the KCS journey, highlighting next steps, dependencies, and achievements through its development tree.
ClearMash
ClearMash transforms contact center efficiency by providing agents with a powerful search engine that quickly locates relevant knowledge items, call scripts, and product information across various sources, including file servers and websites.
Zervicio
Zervicio.com revolutionizes after-sales service with its cloud-based platform, enabling seamless automation of customer support.
Mayday
Centralizing knowledge effectively, this AI-powered contact center knowledge base software enhances customer service efficiency.
Verizon Knowledge Assist
This solution empowers agents with real-time, precise information, enabling them to address customer inquiries swiftly...
amberSearch
By integrating various systems and employing AI-driven search capabilities, it enables employees to quickly locate...
Stonly
It creates interactive guides tailored to individual customer journeys, facilitating smooth activation and issue resolution...
AgentHub
Its rules-based scripting and step-by-step guidance empower agents to resolve customer inquiries quickly and accurately...
Enghouse eKMS
By optimizing content across all communication channels, it accelerates issue resolution, enhances customer satisfaction, and...
Serviceware Knowledge
It enables users to create, categorize, and translate content swiftly while identifying redundancies...
OvationCXM
By breaking down silos between internal and external systems, it enhances visibility and provides real-time...
Top MOJO-CX Features
- 100% interaction visibility
- Customizable voice analysis triggers
- Instant compliance notifications
- Real-time agent performance tracking
- Historical demand categorization
- Custom rule-based alerts
- Comprehensive conversation scoring
- Quick search capabilities
- Data-driven insight generation
- Vulnerability identification tools
- Demand type ring-fencing
- Weighting for unique metrics
- Cross-channel data integration
- Automated trend analysis
- Easy conversation filtering
- Customer experience enhancement focus
- Custom parameter categorization
- Enhanced QA capabilities
- Agent interaction scrutiny
- Strategic outcome optimization.
Top MOJO-CX Alternatives
- Pulsedesk
- Happitu
- Swarmica
- ClearMash
- Zervicio
- Mayday
- Verizon Knowledge Assist
- amberSearch
- Stonly
- AgentHub
- Enghouse eKMS
- Serviceware Knowledge
- OvationCXM
