CloudAgent
Ozonetel's CloudAgent is a cloud-native call center software designed to enhance contact center operations for businesses of all sizes. It integrates voice, SMS, and social media channels on a single dashboard, enabling agents to switch effortlessly between modes. With advanced reporting, intelligent IVR, and real-time assistance powered by AI, it significantly improves agent efficiency and customer satisfaction.
Top CloudAgent Alternatives
Freshcaller
Freshcaller offers a user-friendly cloud-based contact center solution that empowers businesses to engage with customers affordably.
Ameyo
Ameyo Customer Experience Platform empowers organizations to enhance customer interactions through a powerful cloud-based call center solution.
KingAsterisk Call Center Dialer
With 14 years of industry experience, the KingAsterisk Call Center Dialer offers a robust VoIP solution tailored for businesses of all sizes.
PARTH
PARTH is a cutting-edge call center software that harnesses advanced artificial intelligence for enhanced customer interactions.
VoIPTech
VoIPTech Solutions offers an innovative suite of Voice and SMS services designed to enhance communication and drive business outcomes.
HoduCC
HoduCC is an advanced contact center software that streamlines communication across multiple channels, enhancing customer engagement.
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Top CloudAgent Features
- Multi-channel ACD integration
- Click-to-call from CRM
- Real-time agent assistance
- Customizable IVR solutions
- Automated lead calls
- Comprehensive performance dashboards
- Masked caller ID feature
- Intelligent call routing
- Voice notification automation
- Screen recording for training
- Actionable training insights
- AI-powered query resolution
- Stable Average Handle Time tracking
- Readymade CRM integrations
- Open APIs for customization
- Performance monitoring across 100+ metrics
- Omnichannel customer communication
- Time-based call routing
- Quality monitoring capabilities
- Social media integration
