HoduCC
HoduCC is an advanced contact center software that streamlines communication across multiple channels, enhancing customer engagement. It features intelligent call routing, robust automation tools, and seamless integration with CRMs like Salesforce and Zendesk. With capabilities like a WhatsApp bot and voice transcription, it empowers agents to deliver personalized support efficiently.
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Top HoduCC Features
- Omnichannel support
- Predictive dialer
- Call routing based on skills
- Auto-dialer functionality
- In-built web phone
- 24/7 AI Chatbot support
- WhatsApp Bot for inquiries
- SMS broadcasting capabilities
- Interactive Voice Response surveys
- Call recording feature
- Advanced speech recognition
- Agent performance ranking
- Custom SMS integration
- Cloud or on-premise deployment
- Customer relationship management integration
- Real-time customer interaction monitoring
- Multi-tenant architecture support
- Comprehensive reporting dashboard
- Ticketing system for requests
- Seamless integration with social media.
