Infosys Cortex
Infosys Cortex, an AI-driven customer engagement platform, revolutionizes contact center operations by leveraging microdata from customer interactions. It empowers agents with real-time insights and continuous coaching, enhancing their decision-making capabilities. This transformation fosters a more resilient workforce, enabling agents to evolve into effective brand ambassadors while delivering exceptional customer experiences.
Top Infosys Cortex Alternatives
Call Center Dialer
This call center dialer provides robust solutions for inbound, outbound, and blended call centers.
OmniTouch Contact Center
The OmniTouch Contact Center by Alcatel-Lucent Enterprise is a dependable solution tailored for contact centers handling inbound voice interactions, supporting up to 7,000 agents.
Contaque
Contaque revolutionizes customer engagement with its advanced communication solutions tailored for modern enterprises.
Ameyo Emerge
Ameyo Emerge offers a secure and flexible virtual call center solution designed for seamless management of inbound and outbound communications.
TelebuHub
TelebuHub is a versatile cloud call center software designed to streamline inbound, outbound, and blended communication.
Ameyo Engage
Ameyo Engage is a cutting-edge cloud-based contact center solution designed to enhance customer engagement and streamline operations.
HoduCC
It features intelligent call routing, robust automation tools, and seamless integration with CRMs like Salesforce...
HGS Agent X
Integrating over 300 tools, it streamlines workflows, automates routine tasks, and empowers agents to deliver...
astDIAL
This user-friendly app enables automatic and manual dialing, real-time monitoring, and customized reporting...
Ameyo
Its features include omnichannel ticket management, conversational AI, and seamless integration for real-time communication...
Dialer Software
It streamlines inbound and outbound processes, empowering businesses to automate tasks, boost employee productivity, and...
CloudAgent
It integrates voice, SMS, and social media channels on a single dashboard, enabling agents to...
Contact Center Solution
By integrating advanced features, it empowers teams to deliver top-notch service, ensuring every interaction is...
Freshcaller
With phone numbers across 90+ countries, it enables quick setup without the need for physical...
Top Infosys Cortex Features
- AI-driven customer engagement
- Real-time insights extraction
- Continuous agent coaching
- Enhanced decision-making support
- Purposeful communication capabilities
- Microdata conversion technology
- Staff training optimization
- Brand ambassador development
- Seamless customer journey facilitation
- Contact center operational reimagining
- Resilient service delivery model
- Integrated AI analytics
- Personalized customer interactions
- Data-driven performance enhancement
- Proactive issue resolution strategies
- Multi-channel support integration
- Employee empowerment tools
- Actionable customer feedback insights
- Scalable digital transformation solutions
- Intuitive user interface design
Top Infosys Cortex Alternatives
- Call Center Dialer
- OmniTouch Contact Center
- Contaque
- Ameyo Emerge
- TelebuHub
- Ameyo Engage
- HoduCC
- HGS Agent X
- PARTH
- astDIAL
- Ameyo
- Dialer Software
- CloudAgent
- Contact Center Solution
- Freshcaller
