Ameyo

Ameyo

By: ameyo.com

Ameyo provides contact center and call center software with an all-in-one customer interaction suite. It features remote system access, high availability, critical process duplication, converged network, rapid acceleration deployment, fault tolerance, duplicated communication path, and more. It can be applied in various industries, including financial services, eCommerce, real-estate, government, travel and hospitality, healthcare, and outsourcing.

From: India Web Visibility: 38.3%
Top Ameyo Alternatives
  • RingCentral
  • Aspect
  • 8x8
  • Five9
  • Genesys
  • Aircall
  • LiveOps
  • CrazyCall
  • Vocalcom
  • InContact
  • Interactive Intelligence
  • Avaya Aura
  • 3CLogic
  • Promero
  • Talkdesk
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Top Ameyo Alternatives and Overview

1

RingCentral

RingCentral Contact Center provides contact center solutions with a top-level cloud communication platform that helps to empower your customers and managers.

By: RingCentral, Inc From USA
2

Aspect

Aspect provides contact and call center software solution, which helps to improve your customer engagement and optimize your workforce.

By: Aspect Software, Inc From USA
Based on 5 Votes
3

8x8

8x8 provides easy-to-use cloud call center software that helps to improve your customer interactions and agent productivity.

By: 8x8, Inc From USA
4

Five9

Five9 provides cloud-based contact center and call center software with CRM integrations.

By: Five9, Inc From USA
Based on 36 Votes
5

Genesys

Genesys provides call center and omnichannel customer service contact solutions designed for any business.

By: Genesys Telecommunications Laboratories, Inc From USA
Based on 2 Votes
6

Aircall

Aircall provides phone support software for any business, which can be used without any hardware installation.

By: Aircall.io, Inc From France
Based on 17 Votes
7

LiveOps

It features instant scalability, multi-tenancy power, always-on availability, airtight security, secured contact center outsourcing, and...

By: LiveOps, Inc From USA
Based on 3 Votes
8

CrazyCall

It allows to make and take calls directly from the browser, without the need of...

By: CrazyCall From United States
Based on 36 Votes
9

Vocalcom

It features configurable call recording, multiple dialing modes, dynamic routing, native CRM integrations, analytics and...

By: VocalCom S.A. From France
Based on 2 Votes
10

InContact

It features automatic call distribution, interactive voice response, workforce optimization and management, customer satisfaction surveys...

By: inContact Inc. From USA
11

Interactive Intelligence

It features contact center reporting, unified communications, enterprise content management, interaction analyzer, process automation, interactive...

By: Interactive Intelligence, Inc From USA
12

Avaya Aura

It features customer engagement, team engagement, fabric networking, engaging environment, communication and messaging, assistant experience...

By: Avaya Inc. From USA
Based on 23 Votes
13

3CLogic

It features skill-based routing, click to call, dynamic scripting, call recording and playback, multichannel communication...

By: 3CLogic Inc From USA
Based on 9 Votes
14

Promero

It features self-service SMS platform, contact center anywhere, interactive intelligence, virtual call center, predictive dialer...

By: Promero, Inc. From USA
15

Talkdesk

It features call recording, voicemail, call disposition and notes, call control, call queues, unlimited concurrent...

By: Talkdesk, Inc From USA
Based on 51 Votes

Ameyo Review and Overview

Ameyo is a customer experience management platform. It was founded in 2003 as Drishti Soft Solutions Pvt Ltd and was renamed in 2010 as Ameyo. It has bagged several awards and is a leading solution provider for mid-sized organizations and enterprises in areas of customer experience, case management, contact center and such.

Having been mentioned in the Gartner Magic Quadrant for three years 2015-2017 continuously is Ameyo's just one among the numerous notable achievements.

Omnichannel Ticketing

Ameyo has a helpdesk ticketing system to help with understanding and interacting with customers better. The features that come with this solution include a real-time chat portal, live call recording, and social media integration. A 360-degree customer mapping allows agents to track and view interactions and customer journeys across channels.

There is in addition a LITE ticket management system that allows quick closure of tickets of lower priority and complexity in a single step.

Embed SDK

Ameyo provides a business mobile app to ease contact with customers and the embedded SDK ensures app creators to tap into the robust features provided without needing extensive coding skills.

Automation

Automation of repetitive operations saves time and effective decision making of agents. Ameyo's Fusion CX provides Heat Map and Smart mode to sort and act on the tickets based on heat index and automated ticket distribution. Rules can be set on automation to trigger action on tickets based on SLA and priority. Different tickets with the same context and solution can be merged through the help desk automation software to ease the effort and eliminate the error.

Self Service

Ameyo's Knowledge Base Software allows customers to explore and arrive at a self-drawn conclusion without having to depend on customer service executives. AI used in Ameyo's Chatbot effortlessly handles common queries and any complex inquires are intelligently transferred to live agents.

Conclusion

Ameyo enhances CX by combining and automating front office interactions with the back-office workflow to produce a flawless and exceptional service to customers. Ameyo's technologically innovative platform empowers it to extend rapid development with swift response and quick turnarounds in any enterprise. Choosing the right contact center is vital for any agency as it not only acts as a support system but also is a steadfast professional marketing tool.

Ameyo checks all boxes on the list in deciding on such a center with a visible customer retentiveness graph over the years of its service and experience in the field.

Company Information

Company Name: ameyo.com

Company Address: B2/450, Spaze iTech Park, Sector-49, Sohna Road, Gurgaon, Haryana, India

Founded in: 2003

Top Features

  • Hosted IVR
  • Agent Assisted IVR
  • Preview Dialer
  • Parallel Predictive Dialer
  • Progressive Dialer
  • Voice Blast
  • Virtual Queue Management
  • Automatic Call Distributor
  • CTI
  • Voice Logger
  • Screen Recorder
  • Ameyo Omniqueue
  • Social Interaction Manager
  • Ameyo Chat
  • Video Call Center
  • Ameyo Wallboard
  • Affluent Relationship Manager
  • Workflow Designer
  • Voice Enhancement
  • Intelligent Outbound Dialling
  • CRM Integration