Top LiveHelpNow Alternatives

LiveHelpNow is a top-rated, an easy to use, fast and flexible customer service help desk software providing numerous privileges like financial grade security, real-time monitoring, intelligent skill routing, and multi-brand ticketing support software to improve your call center efficiency. LiveHelpNow helps the desk suite for a quick review of the users’ problems through customer service communication with the help of SMS chat, SMS landline calls via Facebook, Twitter, Instagram, email, etc. It works in different sectors like biotechnology, accounting, hospitality, and health care, banking, cosmetics and many more. It gives you the opportunity for the user interface to chat while surfing their website and ask questions daily. 

Ticket and Case Management

With unlimited free agents, this feature provides you the platform to convert emails into tickets automatically and respond to them faster. Besides that, intuitive reporting allows you to determine customer satisfaction and identify the biggest bottlenecks by tracking your team’s performance. The helpdesk allows you to connect with customers anywhere and respond to them directly from the helpdesk. Additionally, its smart automation ticket assignment avoids repetitive chores. This enhances the ticket response user-experience.

Knowledge Share

This gives the customers to seek the answers to their questions on their ease and not wait every time to get their query answered. By setting up the knowledge base, it provides abundant information that can be accessed by those seeking support. It also allows different users to connect among themselves and solve the common issues by discussing with each other. The interactive FAQ’s and forums allow the administrators to participate and update them timely.

Communication and Interaction

With the help of in-app messaging users can log in for the live chat within the application’s self-service tools for customer help which helps deliver notifications on both sides. This encourages the interaction between the visitors and company representatives on the web portals. It also archives the conversation for later reference to denote potential customers later lead to development. When you engage in a conversation with a LiveHelpNow agent on any of the social media networks, you may voluntarily provide or otherwise when asked to provide, personal information like your name, contact to facilitate the service.