LiveHelpNow

LiveHelpNow

By: LiveHelpNow LLC.

LiveHelpNow provides help desk and live chat software for customer service. It allows you to know more about your customers, increase sales, integrate with third-party apps, get honest feedback, transform your communication, manage your employees, customize your environment, and more. It offers four types of product: Live Chat, Email-Ticket Management, Knowledge Base, and Call Management.

From: USA Web Visibility: 57.75%
Based on 24 Votes
Top LiveHelpNow Alternatives
  • LiveChat
  • JivoChat
  • Chatra
  • Zoho SalesIQ
  • iAdvize
  • Rocketbots
  • Surbo
  • Rebot.me
  • uhChat
  • SnapEngage
  • Subiz
  • Chatkit
  • chatroll
  • REVE Chat
  • Live800
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Top LiveHelpNow Alternatives and Overview

1

LiveChat

LiveChat provides real-time chat analytics and software solutions for e-commerce sales and support agents.

By: LiveChat, Inc. From USA
Based on 90 Votes
2

JivoChat

Jivochat is a live chat solution that helps inquisitive website visitors clear their doubts by initiating a live chat with website operators.

By: JivoSite, Inc. From USA
Based on 9 Votes
3

Chatra

This intelligent live chat software offers free as well as paid plans covering almost all the standard features most live chat software has to offer.

By: Roger Wilco LLC
Based on 41 Votes
4

Zoho SalesIQ

Zoho SalesIQ is a live chat software that helps track and engage website visitors by providing critical information, like geolocation, web path, and referrers.

By: Zoho Corporation Pvt. Ltd. From India
Based on 11 Votes
5

iAdvize

iAdvize is a multi-channel, real-time customer support solution that provides visitors with options like click-to-call and click-to-chat via a website or mobile application.

By: iAdvize SAS From France
Based on 5 Votes
6

Rocketbots

Rocketbots is a platform that allows users to interact with customers using different messaging platforms.

By: Rocketbots
Based on 2 Votes
7

Surbo

Its NLP helps in understanding the customer’s intent to establish a conversation, just as a...

By: Surbo
8

Rebot.me

This program is made to be accessible and powerful at the same time, and thus...

By: Rebot.me
Based on 1 Vote
9

uhChat

Users may integrate uhChat in their website to ramp up client engagement and drive revenue...

By: uhChat
Based on 1 Vote
10

SnapEngage

The software enables Sales and Support teams to chat with website visitors while they are...

By: SnapEngage, LLC From USA
Based on 13 Votes
11

Subiz

Subiz operators can monitor visitor activity on the website and see which pages they are...

By: Subiz.com From Vietnam
Based on 10 Votes
12

Chatkit

It handles the complexities of the framework in the backend so that you can focus...

By: Pusher
Based on 1 Vote
13

chatroll

It designs a landing page for the webinars and workshops...

By: Chatwing
Based on 6 Votes
14

REVE Chat

The viewers can interact with the text-based AI-bot, voice-chat to the support team, set up...

By: Revechat
Based on 13 Votes
15

Live800

By: GoldArmor
Based on 11 Votes

LiveHelpNow Review and Overview

LiveHelpNow is a top-rated, an easy to use, fast and flexible customer service help desk software providing numerous privileges like financial grade security, real-time monitoring, intelligent skill routing, and multi-brand ticketing support software to improve your call center efficiency. LiveHelpNow helps the desk suite for a quick review of the users’ problems through customer service communication with the help of SMS chat, SMS landline calls via Facebook, Twitter, Instagram, email, etc. It works in different sectors like biotechnology, accounting, hospitality, and health care, banking, cosmetics and many more. It gives you the opportunity for the user interface to chat while surfing their website and ask questions daily. 

 

Ticket and Case Management

 

With unlimited free agents, this feature provides you the platform to convert emails into tickets automatically and respond to them faster. Besides that, intuitive reporting allows you to determine customer satisfaction and identify the biggest bottlenecks by tracking your team’s performance. The helpdesk allows you to connect with customers anywhere and respond to them directly from the helpdesk. Additionally, its smart automation ticket assignment avoids repetitive chores. This enhances the ticket response user-experience.

 

Knowledge Share

 

This gives the customers to seek the answers to their questions on their ease and not wait every time to get their query answered. By setting up the knowledge base, it provides abundant information that can be accessed by those seeking support. It also allows different users to connect among themselves and solve the common issues by discussing with each other. The interactive FAQ’s and forums allow the administrators to participate and update them timely.

 

Communication and Interaction

 

With the help of in-app messaging users can log in for the live chat within the application’s self-service tools for customer help which helps deliver notifications on both sides. This encourages the interaction between the visitors and company representatives on the web portals. It also archives the conversation for later reference to denote potential customers later lead to development. When you engage in a conversation with a LiveHelpNow agent on any of the social media networks, you may voluntarily provide or otherwise when asked to provide, personal information like your name, contact to facilitate the service.

Company Information

Company Name: LiveHelpNow LLC.

Company Address: 520 Evans St Suite #2, Bethlehem, PA, USA

Founded in: 2003

Top Features

Live Chat
  • Customers Information
  • Real-time Tips
  • Easy Set up
  • Honest Feedback and Analytics
  • Environment Customization
  • Managing Employees
  • Mobile Application
Ticket Management
  • Transform Communication
  • Eliminate Email Clutter
  • Automated Workflow
  • Analyze Tickets Archives
Knowledge Base
  • Easy Publishing
  • Training Employees
  • Deflect Support Calls
  • Search Optimization
Call Management
  • Any Time Avaibility
  • Tracking Calls
  • No Missed Inquiries
  • Virtual Voicemail