HESK
HESK is a help desk software with an all-in-one solution. It features support ticket submission, staff communication, ticket status, settings management, CMDB, live chat, mobile device management, advanced configuration, calendar and scheduling, analytics, essential IT tools, knowledge base, and more. The software can be downloaded for free, with the pricing options based on per-install basis.
Top HESK Alternatives
- Freshdesk
- Zendesk
- Groove
- SysAid
- TeamSupport
- Samanage
- LiveZilla
- Zoho Support
- Support.com
- Reamaze
- Deskpro
- Qminder
- Issuetrak
- Desk.com
- Casengo
Top HESK Alternatives and Overview
Freshdesk
Freshdesk offers a best-in-class help desk solution that helps to give your customers the best support.
Zendesk
Zendesk is a customer service and support ticket software that helps to build closer relationship with your customers.
Groove
Groove is a simple online help desk software that helps to provide personal support for your customers.
SysAid
SysAid is a help desk software and ticketing system with one service deck.
TeamSupport
TeamSupport is a business to business customer support and help desk software that helps to improve your customer service.
Samanage
Samanage is a cloud-based help desk and IT asset management software that helps you to provide faster service to your customers.
LiveZilla
It features live chats, ticket system and help desk, real-time visitor monitoring, mobile access, multi-website...
Zoho Support
It features scheduled report, cross department reports, contract management, custom ticket templates, role-based access control...
Support.com
Their team of dedicated tech experts are capable of troubleshooting issues instantly...
Reamaze
It features embeddable snippets, multi-brand support, unlimited support emails, team presence, social media integration, reporting...
Deskpro
It features tickets and email, apps and API, live chat, knowledge base and portal, CRM...
Qminder
It helps companies digitize their queuing experience with its light-weight helpdesk software...
Issuetrak
It features workflow and task management, email notifications, organization and group filters, embedded images and...
Desk.com
It features case management, multi-channel support, mobile app, self-service support, Desk Connect, open CTI, advanced...
Casengo
It features multi-channel customer service, multi-brand support, easy email management, customer history, help desk ticketing...
HESK Review and Overview
Hesk is a simple, user-friendly self-service portal with a centralized support system that allows you to organize, prioritize, and track ticket urgency, category, and the current status. It helps desk software with their potent customer support that serves you to grow your company in a short period. Also, it is a fast and secure platform that supports the creation of the knowledge system to decrease several support requests, by giving access to end customers. It effectively manages the custom data fields, statuses, asset management, canned responses, staff accounts, and analytics. It integrates all the IT tasks from a single point of access with a powerful ticket and tool management using the automation function.
Better Customer Support
The various functionalities of the software organize the ticket management and track other customer issues to resolve them effectively by addressing them in the knowledge base. It is being built into your help desk, to monitor, manage, secure, and patch assets. This help desk is mainly for HESK Cloud users only. You can opt for cloud options to store information for different plans. This also includes free daily backups for all the help desk accounts.
Real-Time Chat
Its fast process of setting up and getting everything aligned allows the customers to quickly start interacting with the help desk. Additionally, it allows them to perform various functions such as search and browse the knowledge base, view ticket status, submit support tickets, view status notifications with unlimited configurable fields, and have live chat regarding any issues with the help desk monitor.
Cloud Help Desk
Heck as an easy and effective help desk software provides the customers with a platform with hassle-free cloud service operations. Each support ticket consists of request details that let you talk back and forth with customers with its power and simplicity. It works from a single platform to efficiently manage all your IT tasks with advanced automation features. Also, it easily tracks your hardware and software devices within the help desk and helps to manage your assets in one place. It provides valuable insights into service desk performance and improvises the operational performances with IT service delivery.
Company Information
Company Name: Klemen Stirn s.p.
Company Address: Ulica Slavka Gruma 118 SI-8000, Novo Mesto, Slovenia
Founded in: 2005
Top Features
- Daily Backups
- 99.9% Uptime
- Month-to-month Contracts
- Live Chat
- Mobile Device Management
- Advanced Configuration
- Calender and Scheduling
- Asset Management
- Ticket Management
- Automatic Filters
- Assign Tickets
- Share Tickets
- Spam Filtering
- Detailed Reports
- Pinpoint Data
- Report Customization