Plumsail HelpDesk
Plumsail HelpDesk is an advanced ticket management solution integrated with SharePoint Online and Microsoft 365. Users can create and customize forms, automate workflows with Power Automate, and visualize organizational structures through interactive charts. The platform enables efficient ticket assignment, tracking, and eSignature collection, streamlining support processes in a user-friendly environment.
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Top Plumsail HelpDesk Features
- Customizable ticket views
- Integrated eSignature collection
- Multi-platform form publishing
- Advanced SharePoint actions
- Interactive data visualizations
- Mobile-friendly ticket submission
- Automated ticket assignment
- Overdue ticket notifications
- Centralized customer interactions
- Real-time ticket updates
- Pre-defined ticket filters
- Customizable message templates
- Integration with Power Automate
- Support for classic UI
- Cloud document storage options
- Seamless Microsoft 365 integration
- Tagging system for organization
- User-friendly setup process
- Continuous software updates
- Affordable pricing plans
