ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a comprehensive service management solution that integrates IT service management, asset management, and enterprise service capabilities. With embedded AI technologies, it enhances service delivery across IT and non-IT departments, ensuring seamless workflows and intelligent automation, all while maintaining robust security and scalability.
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Top ManageEngine ServiceDesk Plus Features
- ITIL®-certified practices
- Multi-department service desk
- AI-powered ticket triage
- Seamless cloud/on-premises migration
- Low-code module customization
- Native support for ITAM
- Integrated enterprise service management
- Intelligent virtual support agents
- Contextual AI integration
- Swift ML-based routing
- On-demand voice interactions
- Custom report generation
- Multi-team collaboration features
- Flexible deployment options
- Extensive API integrations
- User-friendly self-service portal
- Real-time sentiment analysis
- Comprehensive knowledge base access
- Automated workflow orchestration
- Privacy-focused data management
