MaxContact
MaxContact revolutionizes customer engagement with its cloud-based help desk software, offering features like automated dialling, AI speech analytics, and omnichannel support. It seamlessly integrates inbound and outbound communications, empowering teams to optimize performance. With tools for sentiment analysis and skill-based routing, it enhances interactions across various sectors, driving efficiency and customer satisfaction.
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Top MaxContact Features
- Automated Contact Prioritisation
- PCI-Compliant Payment Processing
- AI-Driven Speech Analytics
- Outbound Skill-Based Routing
- Omnichannel Communication Management
- Real-Time Performance Monitoring
- Easy-to-Use Interface
- Customizable IVR Solutions
- Automated Post-Interaction Actions
- Interactive Scripting Tools
- Sentiment Analysis Insights
- Integrated CRM Solutions
- Drag-and-Drop Functionality
- Unlimited Call Recording
- Employee Coaching and Support
- Business Continuity Features
- Secure Cloud-Based Architecture
- Flexible Campaign Setup
- Comprehensive Compliance Management
- Community Knowledge Sharing.
