Countersoft Gemini
Gemini routes emails for seamless end-to-end customer support, incorporating service level agreements, countdown timers, auto-escalations, and customizable workflows. Integrating with MS Office 365, Google Mail, and more, it consolidates issue management, QA testing, and time tracking. Flexible pricing starts at $10 per user monthly, with perpetual options available.
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Top Countersoft Gemini Features
- Email routing for support
- Service level agreements management
- Countdown timers for responses
- Auto-escalation of tickets
- Custom rules and actions
- Seamless integration with MS Office 365
- Integration with Google Mail
- IMAP and POP3 support
- Unified issue management system
- Requirements capture functionality
- QA testing integration
- Comprehensive time tracking
- Project template customization
- Focused workspace feature
- Flexible user interface
- Bug tracking and resolution
- Integrated testing capabilities
- Support for SCRUM and Kanban
- Powerful sprint progress reports
- Fully integrated help desk function
