JivoChat

JivoChat

By: JivoSite, Inc.

Jivochat is a live chat solution that helps inquisitive website visitors clear their doubts by initiating a live chat with website operators. The software is simple and offers a beautiful and convenient user interface. The live chat pop-up widget is AJAX enabled and does not refresh on page load. Along with the Website API, a desktop, and mobile app are also available to make customer support a more convenient affair.

From: USA Web Visibility: 36%
Based on 9 Votes
Top JivoChat Alternatives
  • LiveChat
  • Chatra
  • Olark
  • Smartsupp
  • MyLiveChat
  • Userlike
  • LiveAgent
  • Tidio Chat
  • Provide Support
  • Freshchat
  • PureChat
  • Acquire
  • Intercom
  • Smith.ai Live Chat
  • Moxie
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Top JivoChat Alternatives and Overview

1

LiveChat

LiveChat provides real-time chat analytics and software solutions for e-commerce sales and support agents.

By: LiveChat, Inc. From USA
Based on 90 Votes
2

Chatra

This intelligent live chat software offers free as well as paid plans covering almost all the standard features most live chat software has to offer.

By: Roger Wilco LLC
Based on 41 Votes
3

Olark

Olark Live Chat is a real-time website chat solution that can integrate with Google Hangouts, Jabber, iChat, Adium, Pidgin, Skype and many more Instant Messaging applications.

By: Habla, Inc. From USA
Based on 44 Votes
4

Smartsupp

Smartsupp is a live chat solution for e-commerce websites. It...

By: Smartsupp.com, s.r.o. From Czech Republic
Based on 6 Votes
5

MyLiveChat

MyLiveChat is a customer support and sales tool for websites...

By: CuteSoft Components Inc. From Canada
6

Userlike

Userlike Live Chat is a SaaS solution that can be installed into any website.

By: Userlike UG From Germany
Based on 57 Votes
7

LiveAgent

It features universal inbox, ticketing, hybrid ticket stream, automated ticket distribution, rules, time rules, responsibility...

By: Quality Unit, s.r.o. From Spain
Based on 71 Votes
8

Tidio Chat

The software offers various features, which enable operators to see who visits their website, what...

By: Tidio Ltd. From UK
9

Provide Support

Their application offers features like monitoring visitors in real time with Geo-location tracking and provides...

By: Provide Support LLC From USA
Based on 13 Votes
10

Freshchat

The company is known primarily for their intuitive help desk solution...

By: Freshworks Inc. From USA
Based on 10 Votes
11

PureChat

Their customizable profile pages allows visitors on your website to being a private live chat...

By: Pure Chat Inc From USA
12

Acquire

The software is developed with an intent to overcome any barrier between the sales team...

By: Acquire
Based on 18 Votes
13

Intercom

Build a highly effective client relationship with versatile messaging that establishes personal experience with customers...

By: Intercom
Based on 61 Votes
14

Smith.ai Live Chat

For this, they can either take the hard way by managing dedicated employees for interactions...

By: Smith.ai, Inc. From United States
Based on 1 Vote
15

Moxie

Moxie chat software gives the recognizable text messaging clients demand and accumulates information from these...

By: Moxie
Based on 7 Votes

JivoChat Review and Overview

Customer support is an important cogwheel in the sales value chain. It plays an important role in the customer life cycle and hence is immensely important to businesses and organizations. The modern-day customer expects the business to present across various channels like social media, web, chat, and phone. Also, it has been found that a chunk of these customers prefer chat support over other mediums. There are quite a few reasons for this. For one the medium is fast and effective. Additionally, unlike phone support, the aggrieved customer can directly reach the customer care executive without having to wait in a queue. Therefore, most businesses today have a chat support medium available and they establish this using the services of a business messenger.

What is Jivochat?

Jivochat is one of the leading live chat business messengers available in the marketplace. It has received a strong rating of 4.7 on the Appstore and is very popular among users. In addition to offering chat support, it also offers other options such as call back and social media integrations. Using the platform customers can reach customer support teams on different social media channels like Facebook and Telegram. It also gives customers the option to connect through e-mail.

Additional options on offer

Additionally, the callback feature offers options that let the business connect with the customer in thirty seconds or less. The platform also has several other features like CRM integration, typing insight, service quality ratings, and offline lead generator among others. The basic version of the platform is freely available for use and even the professional version comes with an introductory trial period of fourteen days. The professional version comes with some additional features such as real-time visitor monitoring, service quality ratings, and translator services. Also, the platform complies with all mandatory data protection rules and regulations like the GDPR which ensures the safety and security of customer data.

Company Information

Company Name: JivoSite, Inc.

Company Address: 525 W. Remington Drive, Sunnyvale, CA, USA

Founded in: 2012

Top Features

General Features
  • Instant Chat
  • Visitor Details
  • Rating for application
  • Logical Chat windows
  • Typing Insight
  • File Transfer
  • Black List Creation
  • Auto Keyword Typing
  • Spell Checks
  • Web Calls
  • Free Calling
  • 24X7 Support
Product Features
  • Mail Transcript
  • Set Away Mode
  • Department Division
  • Pointer Information
  • Regional Division
  • Connecting Nearest Branch
  • Lead Generation
  • Rate During Conversation
  • Message Triggers
  • Drag Drop Save
  • Rude Client Blocking
  • VOIP Calling