LiveAgent

LiveAgent

By: Quality Unit, s.r.o.

LA Desk (LiveAgent Desk) is a multi-channel help desk and live chat software, with all-in-one support ticket system. It features universal inbox, ticketing, hybrid ticket stream, automated ticket distribution, rules, time rules, responsibility management, tags, contact groups, ticket fields, SPAM filter, and more. There are three pricing options available: Ticket, Ticket + Chat, and All-inclusive.

From: Spain Web Visibility: 43.88%
Based on 71 Votes
Top LiveAgent Alternatives
  • LiveChat
  • JivoChat
  • Chatra
  • Olark
  • Smartsupp
  • MyLiveChat
  • Userlike
  • Tidio Chat
  • Provide Support
  • Freshchat
  • PureChat
  • Acquire
  • Intercom
  • Moxie
  • Crisp
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Top LiveAgent Alternatives and Overview

1

LiveChat

LiveChat provides real-time chat analytics and software solutions for e-commerce sales and support agents.

By: LiveChat, Inc. From USA
Based on 90 Votes
2

JivoChat

Jivochat is a live chat solution that helps inquisitive website visitors clear their doubts by initiating a live chat with website operators.

By: JivoSite, Inc. From USA
Based on 9 Votes
3

Chatra

This intelligent live chat software offers free as well as paid plans covering almost all the standard features most live chat software has to offer.

By: Roger Wilco LLC
Based on 41 Votes
4

Olark

Olark Live Chat is a real-time website chat solution that can integrate with Google Hangouts, Jabber, iChat, Adium, Pidgin, Skype and many more Instant Messaging applications.

By: Habla, Inc. From USA
Based on 44 Votes
5

Smartsupp

Smartsupp is a live chat solution for e-commerce websites. It is a...

By: Smartsupp.com, s.r.o. From Czech Republic
Based on 6 Votes
6

MyLiveChat

MyLiveChat is a customer support and sales tool for websites. It enables...

By: CuteSoft Components Inc. From Canada
7

Userlike

Userlike Live Chat is a SaaS solution that can be installed into any website.

By: Userlike UG From Germany
Based on 57 Votes
8

Tidio Chat

Tidio Chat is a simple and handy live chat solution for websites.

By: Tidio Ltd. From UK
9

Provide Support

ProvideSupport is a Website Traffic Monitoring and Live Chat Software company.

By: Provide Support LLC From USA
Based on 13 Votes
10

Freshchat

Freshchat is a live help solution provided by Freshservices. The company is...

By: Freshworks Inc. From USA
Based on 10 Votes
11

PureChat

PureChat offers live chat technologies for SMBs by making simple real-time support applications that are Android and iOS friendly.

By: Pure Chat Inc From USA
12

Acquire

Acquire is an online, cloud-based customer communication tool that offers multi-channel messaging services to small and medium-sized organizations to assist them with retaining and acquiring clients.

By: Acquire
Based on 18 Votes
13

Intercom

Intercom helps modern complex business to manage customer communication at scale.

By: Intercom
Based on 61 Votes
14

Moxie

Client assistance in today's digital world is progressively handled by live chat.

By: Moxie
Based on 7 Votes
15

Crisp

Crisp is software that allows organizations to interact with customers and manage them while also increasing engagement with them and attracting new users as well.

By: Crisp
Based on 10 Votes

LiveAgent Review and Overview

Good: Affordable pricing plans with downloadable license available for one-time fee. The software is feature-rich with free integration.

Bad: One time fee of $199 to remove branding. Costly startup plans

Overall: LiveAgent Desk offers one of the most affordable help desk software solutions for your business, with three simple pricing plans offered to meet your every need. The pricing plan is set on a per-agent basis, and you can also buy a one-time license for the software.

LiveAgent is a help desk software created in 2007 by QualityUnit, LLC, a software development company based in New York, USA, that focuses on building products to help businesses market their products online. LiveAgent was previously named SupportCenter, before being renamed into its current name a few months after the first launch. In 2015, LiveAgent has been used by more than 10,000 companies for their customer support teams.

Ticket Management Features

There are a lot of ticket management features that come with LiveAgent software. Some of these features include universal inbox, hybrid ticket steam, and automated ticket distribution. Universal inbox includes all messages that come from your customers on various platforms, such as email, chat, social media, and phone. Hybrid ticket steam will allow you to keep track of your customers regardless of the platform that they are using to contact you. The automated ticket distribution provides easy management for your agents to handle a specific load of support tickets that they can handle based on their performance.

Live Chat Features

LiveAgent provides various live chat features, including real-time chat, proactive chat invitations, and chats overview. With real-time chat, you will be able to chat with your customers real time in your website, without the need to install any chat application or software on their computer. The chat will be made directly from the website with no additional software needed. Proactive chat invitations will invite your website visitors to chat with you in case they have any question in mind. This will give you the maximum opportunity to convert your visitors into customers. Chats overview will allow you to see your website visitors in real time and you can manually invite them to chat with you.

Reporting Features

With in-depth reports, you will be able to measure your customer satisfaction, as well as analyze the performance of your customer service agents. LiveAgent offers various reporting features, including analytics overview, agent ranking overview, and performance report. Analytics overview will provide a general analytics for the quality of your customer support, as well as customer satisfaction, usage statistics, and performance reports. The agent ranking overview will give you the analytic for the best performing customer support agent, as well as identifying the ones who provide poor customer service quality. Performance reports will provide the full performance report for all of your customer support agents.

Offline Support Portal Features

You can help your customers by creating useful resources that will help them find the solution for their problems even without contacting your support team. Offline support portal features include customer portal, knowledge base, forum, and feedback and suggestions. Customer portal helps your customers to find the solution for their problems by searching the knowledge base, forum, and user feedback. The knowledge base will store all the information regarding your product, including FAQ and help and support questions. The forum will allow your customers to interact with each other and build a community around your business.

Gamification Features

Gamification allow your customer support agents to solve customers’ problems in a fun way. It will provide rewards and badges, as well as level for each agent. Every time an agent can successfully help solve customers’ problems, he will receive a badge and reward, which in turn increase their level. Then their levels will be posted in the Leaderboards in order to see which agent is the best.

Multilingual Features

LiveAgent software is available in various languages, and the widgets can be adapted into the native language of the user. This gives the LiveAgent users the best personalization for the software, and help them to use the software more easily.

Conclusion

With a simple and affordable pricing plan, as well as a one-time license fee, LiveAgent can be the best help desk software that you can use for your business. With a lot of features that you can use, you will be able to communicate with your customers even more easily, quicken your response time, as well as gives way for your customers to contact you from any platform that they choose.

Company Information

Company Name: Quality Unit, s.r.o.

Company Address: PolĂ­gono Ind. Vizcarra, Nave 28, Elche, Alicante, Spain

Founded in: 2005