ConnectWise Manage
Designed specifically for Managed Service Providers (MSPs), this help desk software seamlessly integrates front and back office solutions to manage customer endpoints and data effectively. It safeguards critical business assets, enhancing productivity through automation and centralized IT management, ultimately driving growth and improving client relationships.
Top ConnectWise Manage Alternatives
Spiceworks IT Help Desk
Trusted by over 280,000 companies worldwide, Spiceworks IT Help Desk simplifies support tasks by enabling users to track and prioritize requests in one centralized platform.
Helpshift
The Helpshift platform revolutionizes customer service with an AI-powered help desk solution that centralizes knowledge and streamlines support operations.
Samanage
Samanage is a cloud-based help desk and IT asset management software that helps you to provide faster service to your customers.
Kayako
Kayako is a customer support and live chat software that allows you to keep all customer conversations in one platform: email, live chat, web, and phone.
Appy Pie
This help desk software streamlines customer support with intuitive features that enhance communication and ticket management.
Help Scout
Designed for teams, this shared inbox solution transforms chaotic email management into streamlined collaboration.
TeamSupport
It features customer management, ticket management, products and inventory, collaboration, integrations, customer self-service, reporting and...
Help Scout
Features include automated workflows, integration with popular tools, and a user-friendly interface, streamlining communication...
Bomgar
Trusted by an expanding customer base, this software enables seamless remote assistance while safeguarding sensitive...
HappyFox
It features automation, AI-driven assistance, and real-time analytics, ensuring efficient ticket resolution and improved customer...
Zendesk Support
It empowers agents with contextual insights, predefined responses, and seamless collaboration, enabling efficient management of...
CRMdesk
Equipped with self-service tools, a knowledgebase, and community forums, it enhances user experience while enabling...
Zendesk
Combining AI agents and human support, it ensures seamless solutions for every customer interaction...
Kustomer
By harnessing diverse data points—ranging from purchase history to preferences—it enables agents to engage in...
Zendesk
With integrated solutions for voice interactions, it ensures efficient problem resolution across all contact center...
Top ConnectWise Manage Features
- Integrated front and back office
- Customer endpoint management
- Critical asset protection
- Purpose-built for MSPs
- AI-driven ticket triaging
- Centralized IT management
- Powerful automation capabilities
- Real-time business insights
- Billing automation solutions
- Project management tracking
- Time tracking by client
- Enhanced customer satisfaction tools
- Seamless third-party integrations
- Predictable pipeline building
- Enhanced service desk responsiveness
- Reporting engine for metrics
- Continuous product innovation
- KPI dashboards and reporting
- Hyperautomation for efficiency
- Industry-specific training and resources
Top ConnectWise Manage Alternatives
- Spiceworks IT Help Desk
- Helpshift
- Samanage
- Kayako
- Appy Pie
- Help Scout
- TeamSupport
- Help Scout
- Bomgar
- HappyFox
- Zendesk Support
- CRMdesk
- Zendesk
- Kustomer
- Zendesk
