Helpshift

Helpshift

By: Helpshift Inc.

Helpshift offers customer care in users' mobile sites and mobile applications. It works as a CRM for mobile phones and enables customer conversations inside mobile applications. It also integrates with mobile apps for offering businesses an innovative way for communicating and engaging with customers' in-applications, which decreasing customer chum and overhead. It also helps in the process of reducing support ticket volume through an always-on and searchable in-app support section.

From: USA Web Visibility: 53.63%
Based on 26 Votes
Top Helpshift Alternatives
  • PushEngage
  • Aimtell
  • VWO Engage (PushCrew)
  • PubNub
  • StreetHawk
  • Amazon SNS
  • Leanplum
  • Pusha
  • WebPush
  • OneSignal
  • Pushwoosh
  • Zaius
  • Countly
  • Accengage
  • Appboy
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Top Helpshift Alternatives and Overview

1

PushEngage

PushEngage, a platform for browser push message notifications enables push notifications on mobile and desktops while offering campaign management.

From India
Based on 23 Votes
2

Aimtell

Aimtell allows customers to get notified via custom messages, gain subscribes quickly and automate user journey quickly.

By: Aimtell, Inc.
Based on 9 Votes
3

VWO Engage (PushCrew)

PushCrew lets users to talk to their subscribers in a delightful and easy manner through push notifications on sites.

By: Wingify Software Pvt. Ltd. From India
4

PubNub

PubNub is a Data Stream Network and an API which helps users in connecting, scaling and managing IoT devices and real-time apps.

By: PubNub, Inc From USA
5

StreetHawk

StreetHawk is a push notification service platform that supports multiple devices and platforms.

By: Dealsta Pty Ltd From USA
6

Amazon SNS

Amazon SNS is a fully managed, fast, flexible pub-sub messaging platform.

By: Amazon Web Services, Inc. From USA
7

Leanplum

The integrated solution from Leanplum delivers engagement across in-app and messaging experience...

By: Leanplum, Inc. From USA
Based on 4 Votes
8

Pusha

Service to send Push Notifications from existing web or desktop...

By: Zekcake From Germany
9

WebPush

It works as a solution for instant alerts for their customers about special offers, order...

By: SendPulse Ltd. From USA
10

OneSignal

The developer SDKs from OneSignal help marketers and developers in delivering efficient push notifications to...

By: Lilomi, Inc. From USA
Based on 25 Votes
11

Pushwoosh

It has altered the standards of mobile marketing with a comprehensive push messages notification service...

By: Pushwoosh Inc.
Based on 2 Votes
12

Zaius

By acquiring customer information from actions through different devices and channels, it helps marketers to...

By: Zaius Inc. From USA
Based on 29 Votes
13

Countly

It features real-time dashboard, mobile app and game analytics, SDKs, plugins, user profile information, event...

By: Countly From UK
Based on 10 Votes
14

Accengage

It enables companies to create sophisticated mobile engagement circumstances, by broadcasting automated, targeted and customized...

By: Accengage S.A. From Paris
Based on 1 Vote
15

Appboy

It provides segmentation, multi-channel delivery, messaging campaigns, and real-time big data...

By: Appboy, Inc. From USA

Helpshift Review and Overview

The roots of success and growth of any business to a consumer-based company depends a great deal on custom satisfaction (CSAT). In this age of advancing technology, applying outdated, traditional methods might result in a significant loss of customers.

Customers value their time very much. By combining the power of customer care service and auto-responding bots in a single digital platform, fast resolution of their problems can be assured. This would thus lead to a dramatic rise in CSAT. An improved CSAT value is an indication of a significant reduction in expenses on customer support.

Superior delivery of customer care service

Helpshift Web Messaging instantly replies to queries placed by customers. It gives them the freedom to respond and return to conversations at their own convenient time. Live chat is not liked by many customers as it pressurizes them to start over again with their issues and consumes their valuable time.

Replacing live chat with Web Messaging has resulted in CSAT value escalation. With Helpshift Email, your customers can benefit from various useful articles. Helpshift live chat is integrated with Helpshift Web Messaging thus ensuring that customers will receive responses almost immediately. Helpshift easily integrates with other third-party apps, thus ensuring an interrupting workflow.

AI-powered self-service system

We train our bots with advanced machine learning algorithms so that your customers get solutions to their common queries. With Helpshift, you can now host knowledge articles in mobile applications.

Since a large number of queries are made through smartphones, a standard help centre on smartphones can help resolve most of the issues faced by customers. By training the AI-powered bot with customer queries, and blending data collected from various platforms, Helpshift helps you in building a more sophisticated bot.

Company Information

Company Name: Helpshift Inc.

Company Address: 369 Pine Street, Suite 208, San Francisco, CA, USA

Founded in: 2011

Top Features

  • Custom Active Users
  • In-app Messaging
  • In-app Native FAQs
  • Knowledge Base Internationalization
  • Pre-defined Canned Responses
  • Branded Help Center
  • Email Ticketing
  • Notifications Analytics
  • Bulk Actions
  • Triggered Notifications
  • Automated Notifications
  • Custom Workflows
  • Email Customer Care
  • Third-party CRM Integrations
  • Assisted On-boarding
  • Managing Accounts
  • User-based Spending
  • Pro-active Push Campaigns
  • In-App Inbox
  • Targeting & Re-engage Customers
  • Powerful Searches
  • Offline Access
  • Multiple Channel Supported
  • User Data Fingertips
  • Collaborative Agent Dashboard
  • Notifications Analytics & Reporting
  • COPPA Compliance
  • Third-party Services Integrations
Core Features
  • Multiple Languages Supported