RSTickets!Pro
RSTickets!Pro is an advanced Help Desk software designed for Joomla! that streamlines customer support through a robust ticketing system. With features like customizable fields, integrated knowledgebase, and AJAX-driven ticket management, it enhances efficiency and responsiveness. Users can easily create tickets, receive notifications, and rate support interactions, ensuring a seamless experience for both staff and customers.
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Top RSTickets!Pro Features
- Integrated knowledgebase system
- AJAX-driven ticket management
- Customizable email notifications
- Multi-language support for emails
- Automatic customer account creation
- Ticket rating system
- Load-balancing ticket assignment
- Custom fields for departments
- Custom search functionality
- Detailed ticket history log
- Private knowledgebase articles
- Easy HTML customization options
- Responsive dashboard for users
- Cron plugin for email tickets
- Statistical ticket activity reports
- Unlimited ticket status options
- Multi-site subscription upgrades
- Dynamic knowledgebase search
- Frontend and backend ticket management
- User-friendly WYSIWYG editor.
Top RSTickets!Pro Alternatives
- Gorgias
- Saufter.io
- ServiceNow ITSM
- Helpfeel
- SolarWinds Web Help Desk
- iiQ Ticketing
- Spiceworks
- Desku.io
- atSpoke
- BoldDesk
- Salesforce Desk
- ChannelReply
- Oracle B2C Service
- CXMEngine
- WonderDesk
