ServiceNow ITSM
ServiceNow ITSM is a robust help desk software designed to enhance IT service workflows and boost productivity for mid-sized and large organizations. It offers features like omnichannel incident registration, AI-driven task classification, and real-time dashboards, ensuring efficient resolution of incidents while significantly reducing IT support costs.
Top ServiceNow ITSM Alternatives
SolarWinds Web Help Desk
Web Help Desk® enhances customer support by centralizing and automating ticket management.
Gorgias
Gorgias consolidates multiple support channels into a single platform, streamlining customer interactions and automating up to 60% of inquiries for improved efficiency.
Spiceworks
Spiceworks is an IT help desk software that helps to solve your internal IT issues quickly.
RSTickets!Pro
RSTickets!Pro is an advanced Help Desk software designed for Joomla! that streamlines customer support through a robust ticketing system.
atSpoke
atSpoke enhances team collaboration within Slack by providing an intuitive interface for managing requests.
Saufter.io
This platform centralizes customer interactions across live chat, email, and social media on one screen, enabling proactive support 24/7 through an AI-driven chatbot.
Salesforce Desk
It empowers teams to deliver personalized service through an advanced ticketing system, automated workflows, and...
Helpfeel
Utilizing patented Intent Prediction technology, it delivers precise search results within milliseconds, achieving a remarkable...
Oracle B2C Service
By leveraging AI and machine learning, it automates repetitive tasks, enabling service teams to deliver...
iiQ Ticketing
With an intuitive Ticket Wizard, users can navigate issue categories with ease, ensuring rapid submission...
WonderDesk
With easy installation on various servers and no software requirements for users, it allows clients...
Desku.io
Seamlessly integrating with social media and e-commerce platforms, it enhances lead generation, reduces response times...
Enchant
Teams can easily manage customer inquiries and FAQs, while AI-powered assistance enhances efficiency...
BoldDesk
It features an AI-driven ticketing system, enabling teams to automate workflows and manage tasks effectively...
H2Desk
It features custom ticket fields, automatic email-to-ticket conversion, personalized dashboard statistics, scheduled tickets, automatically assign...
Top ServiceNow ITSM Features
- Omni-channel incident registration
- Visual task boards
- Native mobile app
- AI-based recommendations
- Real-time dashboards
- Knowledge transfer system
- Change impact visualization
- DevOps integration
- Unified service center
- Drag-and-drop workflow designer
- Automated asset provisioning
- Multi-barcode scanning
- Knowledge gap analysis
- Smart classification and routing
- Major incident detection
- Performance reporting tools
- Integrated case management
- Virtual agent support
- Targeted campaigns automation
- Survey analytics dashboard.
Top ServiceNow ITSM Alternatives
- SolarWinds Web Help Desk
- Gorgias
- Spiceworks
- RSTickets!Pro
- atSpoke
- Saufter.io
- Salesforce Desk
- Helpfeel
- Oracle B2C Service
- iiQ Ticketing
- WonderDesk
- Desku.io
- Enchant
- BoldDesk
- H2Desk
