Scorebuddy
Scorebuddy revolutionizes quality assurance in contact centers with its AI-powered solutions. By automating routine QA tasks and providing actionable insights, it enhances agent engagement and boosts conversation audit coverage. With personalized dashboards and immediate feedback, QA evaluators can effectively upskill agents and drive significant improvements in customer satisfaction.
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Top Scorebuddy Features
- AI-driven auto scoring
- Human evaluator insights
- Automated QA workflows
- Personalized agent dashboards
- Immediate feedback loops
- Tailored coaching plans
- Comprehensive trend visualization
- Customizable reporting dashboards
- Increased CSAT metrics
- Expanded QA program capabilities
- Reduced manual QA efforts
- Enhanced agent engagement tools
- Built-in learning management system
- Actionable operational insights
- Flexible scorecard system
- Streamlined conversation analytics
- Improved employee retention rates
- Swift customer support response
- Adaptable quality management solutions
- Dynamic resource allocation tools
