CallMiner Eureka
CallMiner Eureka empowers organizations to analyze every customer interaction, uncovering critical insights that drive meaningful business transformation. With AI-driven analytics, it enhances agent performance, automates quality monitoring, and identifies sentiment nuances, ensuring compliance and reducing risks. Its intuitive interface facilitates impactful coaching, fostering improved customer experiences across various industries.
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Top CallMiner Eureka Features
- AI-driven insights for agents
- Pre-built analytics content
- Automated performance scoring
- Omnichannel journey mapping
- Real-time emotion metrics
- Automated sensitive data redaction
- Speech analysis in multiple languages
- Full-featured live monitoring
- Personalized contextual surveys
- Integration with APIs and connectors
- Screen recordings for coaching
- Automated category creation
- Natural-language discovery tools
- Interactive visual data storytelling
- Immediate next-best action identification
- Customizable scores and indicators
- Deep pattern identification
- Risk mitigation analytics
- Fraud detection capabilities
- User community support and innovation.
