Steam
Steam is an omnichannel call center software that seamlessly integrates with platforms like Microsoft Exchange, Google, and Office365. It optimizes travel time for account managers while enhancing customer interactions across multiple channels, including SMS, email, and WhatsApp. Its user-friendly interface ensures agents manage all communications efficiently, boosting productivity and customer satisfaction.
Top Steam Alternatives
Anywhere Contact Center
The Anywhere Contact Center, a certified Microsoft Teams solution, transforms customer interactions by seamlessly integrating voice capabilities within the Teams environment.
Livecom
Livecom is an innovative call center software designed to enhance communication efficiency.
Anywhere365
This omnichannel Dialogue Management Solution revolutionizes customer communications by seamlessly integrating with Microsoft Teams.
Routing Solution
The Routing Solution intelligently optimizes inbound call flows, automatically managing call distribution during peak times without manual intervention.
Voclarion Center Connect
The Voclarion Center Connect integrates seamlessly with Microsoft Teams, enabling direct calling through CallTo365.
Easycall Cloud
Easycall Cloud offers a fully managed VoIP solution tailored for contact centers, enabling unlimited lines and operators.
Connect
Featuring WhatsApp and CRM integrations, it supports voice calls, texts, and video conferencing...
injixo
By leveraging machine learning, it predicts workloads and adapts schedules in real-time, reducing stress and...
LANtelligence
This partnership empowers organizations to enhance customer experience through tailored solutions, integrating Virtual Agents and...
Clarity Connect
It offers multi-channel support, including web chat and intelligent routing, enhancing employee communication and support...
Cloud Call Center
With an intuitive interface that consolidates customer interactions from multiple channels, it reduces hold times...
PhoneCall
Equipped with an AI-driven Intelligent Dialer, Real-Time Analytics, and 3 years of recording storage, it...
contactSPACE
With real-time analytics and an intuitive dashboard designer, it empowers teams to meet KPIs effortlessly...
bxp software
Designed to meet GDPR compliance, it enhances customer contact management, streamlines marketing efforts, and boosts...
Top Steam Features
- 100% Omnichannel Support
- Microsoft Exchange Integration
- Google Integration
- Office365 Integration
- Travel Time Optimization
- Customizable Appointment Durations
- Inbound Email Module
- Chat Widget Integration
- WhatsApp for Business Integration
- Hiya Caller ID Enhancement
- SMS Customer Contact
- Virtual Agents Capability
- Centralized Customer Interaction Interface
- Comprehensive Reporting Module
- Easy Schedule Management
- User-Friendly Agent Interface
- API for Custom Integrations
- Training and Support Resources
- Cost-Effective Pay-Per-Use Model
- Fast Contact Form Handling
