contactSPACE
Revolutionizing customer interactions, this contact centre software utilizes patented CallGuides and smart diallers to enhance agent efficiency and conversation quality. With real-time analytics and an intuitive dashboard designer, it empowers teams to meet KPIs effortlessly, enabling personalized outreach and optimized workflows tailored to each organization’s unique needs.
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Top contactSPACE Features
- Personalised call workflows
- Drag-and-drop visual editor
- Optimise initiatives in real-time
- Effortless onboarding for agents
- Customisable call scripts
- Smart dialler technology
- Multi-platform compatibility
- Contact re-engagement strategies
- Real-time performance analytics
- Intuitive graphical dashboard
- KPI goal tracking
- Scheduling flexibility for contacts
- Automated follow-up reminders
- Comprehensive training resources
- Seamless integration with Twilio
- Integration with Amazon Connect
- Enhanced customer experience tools
- Productivity-boosting features
- Compliance-focused outbound strategies
- Tailored solutions for organisations
