RapportCMS
This Australia-made call center software excels in integrating telephony with interaction management, emphasizing the human element of customer service. With over a decade of development, it offers customizable IVR systems, intelligent call routing, real-time monitoring, and a powerful scripting tool, ensuring seamless communication and effective campaign management for contact centers.
Top RapportCMS Alternatives
IPC Solutions Call Center
Tailored for businesses in Canberra and surrounding regions, this call center solution offers an adaptable communications system.
23shout
This call center software allows teams to make and receive calls instantly from their devices, eliminating the need for installations.
CyTrack
CyTrack revolutionizes call center operations by integrating customer interactions across all channels on a secure cloud platform.
Cloud Call Centre
This cloud call centre solution empowers businesses to operate seamlessly from anywhere, enhancing performance with features like Hosted PBX, VoIP, and Predictive Dialler.
Dubber Recording
Dubber Recording transforms communication data into valuable insights for businesses and government agencies.
Noojee
Unified Communications has transformed how teams collaborate, offering seamless integration of calling, video conferencing, and messaging.
contactSPACE
With real-time analytics and an intuitive dashboard designer, it empowers teams to meet KPIs effortlessly...
BlueCloud
The platform simplifies setup in three steps, allowing businesses to engage with advanced technology effortlessly...
CALLN
With advanced analytics, it captures customer sentiments and seamlessly integrates with platforms like Salesforce...
telegra
Designed for efficiency, it enhances customer interaction management, offering automated call distribution and in-depth analytics...
BySide
Utilizing real-time data, it transforms communication into meaningful conversations, enabling agents to manage voice, chat...
Thelgo
Its predictive dialing feature optimizes agent productivity by continuously providing new calls...
Newfies-Dialer
It supports voice broadcasting, interactive voice apps, and personalized messaging through text-to-speech...
Web Callback
By integrating a simple JavaScript code, companies can effectively reduce site abandonment rates by up...
TelTel
By integrating voice and SMS channels, it streamlines customer communication and enhances agent productivity through...
Top RapportCMS Features
- Australia-made technology platform
- Intelligent call routing
- Customizable IVR system
- Automated order tracking
- Real-time queue monitoring
- Comprehensive reporting suite
- Integrated call recording
- Predictive dialing capabilities
- Multi-channel messaging support
- Customizable agent scripting tool
- Real-time data access
- Virtual classrooms for training
- Seamless CRM integrations
- Automated payroll processing
- Quality scoring system
- AI-driven conversation analysis
- Semantic conversation insights
- Asynchronous communication options
- Click-to-call functionality
- User-friendly administration portal
