Deflekt.ai
This help desk software offers a streamlined solution for managing customer and coworker inquiries. With the ability to automatically address up to 50% of questions, it allows teams to focus on more complex issues. Easy setup, multi-channel support, and customizable features enhance efficiency and reduce ticket volume significantly.
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Top Deflekt.ai Features
- Automatic question answering
- Quick 5-minute setup
- Supports multiple channels
- Customizable web chat widget
- Human support fallback option
- Integrated Slack and Teams bot
- User-friendly project management
- Multi-language support
- Document upload via drag & drop
- Free trial with deflection credits
- Comprehensive conversation review options
- Filtering for human support requests
- Easy payment processing
- Custom branding and localization
- AI-generated documentation improvements
- Supports email and shared mailboxes
- Scalable document storage
- Efficient knowledge base exposure
- Dynamic response text configuration
- User feedback integration system.
