DataKnowl
This customer service and engagement platform empowers businesses to centralize and manage multi-channel customer interactions. With features like an intuitive IVR system, efficient CRM, and a streamlined support ticket system, it enhances communication, tracks requests effortlessly, and fosters robust relationships, ensuring a professional image across various channels.
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Top DataKnowl Features
- Centralized cross-channel management
- Easy IVR setup
- User-friendly CRM interface
- Comprehensive support ticket tracking
- Automated email-to-ticket conversion
- Toll-free number acquisition
- Global toll-free coverage
- Intelligent AI-based services
- Multi-user collaboration support
- SMS and text messaging integration
- Call forwarding functionality
- SIP compatibility for VoIP
- Customizable ticket workflows
- Real-time customer interaction insights
- Advanced reporting and analytics
- Customer conversation history tracking
- Seamless integration with third-party apps
- Multi-language support
- Secure data handling and compliance
- 24/7 customer support availability
