Desk365
This help desk software enhances customer support by integrating seamlessly with Microsoft Teams and other platforms. It enables users to submit tickets from various channels and empowers agents with AI-driven automation to streamline workflows. With customizable features and a robust knowledge base, it ensures efficient ticket management and exceptional service delivery.
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Top Desk365 Features
- Omni-channel ticket creation
- Microsoft Teams integration
- AI-driven response automation
- Custom AI agent learning
- Automated ticket summarization
- Knowledge base content generation
- Multilingual response capabilities
- Round-robin ticket assignment
- Contextual automation macros
- Customizable support portal
- Real-time ticket notifications
- Mobile access for agents
- Granular reporting features
- Configurable web widget
- Seamless third-party integrations
- Service Level Agreement monitoring
- User-friendly interface
- Rapid onboarding process
- Continuous feature updates
- Dedicated customer support team.
