Desk365
This help desk software enhances customer support by integrating seamlessly with Microsoft Teams and other platforms. It enables users to submit tickets from various channels and empowers agents with AI-driven automation to streamline workflows. With customizable features and a robust knowledge base, it ensures efficient ticket management and exceptional service delivery.
Top Desk365 Alternatives
DataKnowl
This customer service and engagement platform empowers businesses to centralize and manage multi-channel customer interactions.
Tier2 Tickets
Tier2 Tickets revolutionizes the ticket submission process by enabling end users to report issues effortlessly, even offline.
VI Service Desk
The VI Service Desk is a specialized IT Help Desk solution for HCL Notes/Domino®, enabling seamless integration for optimal ROI and minimal TCO.
Tikit
Tikit is an innovative IT service desk solution designed exclusively for Microsoft Teams, enhancing user and analyst experiences.
Microsoft 365 Help Desk Ticketing System
The Microsoft 365 Help Desk Ticketing System by VeeLead Services enhances organizational efficiency by streamlining support requests and improving communication channels.
Total Support HelpDesk CRM
Total Support HelpDesk CRM offers a user-friendly SERVER|CLIENT solution for tracking client communications, whether through its built-in CRM or integration with external contact managers like Act! and Microsoft SQL.
Giant Rocketship
With features like SmartDispatch, SmartMeetings, and SLA Sentinel, it ensures timely responses, minimizes SLA violations...
Tuva IT
By leveraging advanced AI, it ensures faster ticket resolution, significantly reduces operational costs, and enhances...
TaskFlow
Its user-friendly interface allows teams to manage tasks seamlessly, prioritize projects, and collaborate effectively...
TURNOVER Helpdesk
Users can swiftly access solutions, log requests, and monitor issue progress, enhancing productivity...
Support.cc
With automation features and advanced reporting, it streamlines workflows, enhances customer satisfaction, and ensures efficient...
Hark
By facilitating audio and video feedback, it fosters loyalty and retention while allowing companies to...
SP IT Helpdesk
Users can effortlessly submit tickets and access resources through the MyIT portal in Teams or...
DataKnowl V-Agent
With its easy integration and instant interaction capabilities, V-Agent ensures businesses maintain continuous engagement and...
SimplifyIT
Built by industry veterans, this web-based software emphasizes simplicity and beauty, ensuring easy navigation and...
Top Desk365 Features
- Omni-channel ticket creation
- Microsoft Teams integration
- AI-driven response automation
- Custom AI agent learning
- Automated ticket summarization
- Knowledge base content generation
- Multilingual response capabilities
- Round-robin ticket assignment
- Contextual automation macros
- Customizable support portal
- Real-time ticket notifications
- Mobile access for agents
- Granular reporting features
- Configurable web widget
- Seamless third-party integrations
- Service Level Agreement monitoring
- User-friendly interface
- Rapid onboarding process
- Continuous feature updates
- Dedicated customer support team.
Top Desk365 Alternatives
- DataKnowl
- Tier2 Tickets
- VI Service Desk
- Tikit
- Microsoft 365 Help Desk Ticketing System
- Total Support HelpDesk CRM
- Giant Rocketship
- Tuva IT
- TaskFlow
- TURNOVER Helpdesk
- Support.cc
- Hark
- SP IT Helpdesk
- DataKnowl V-Agent
- SimplifyIT
