Tier2 Tickets
Tier2 Tickets revolutionizes the ticket submission process by enabling end users to report issues effortlessly, even offline. With real-time diagnostics capturing the problem's timeline, technicians can swiftly diagnose and resolve issues. The optional Helpdesk Button enhances support accessibility, ensuring prompt assistance and improved customer satisfaction with every ticket.
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Top Tier2 Tickets Features
- Real-time diagnostic slideshow
- Offline ticket submission
- Brandable Helpdesk Button
- Intermittent issue documentation
- Comprehensive ticket history
- User-friendly interface
- Automated ticket categorization
- Priority escalation workflow
- Customizable notification settings
- Integration with existing systems
- Multi-channel support access
- Detailed issue replication steps
- Performance analytics dashboard
- User feedback collection
- SLA tracking features
- Easy ticket tracking updates
- Rapid response team access
- Knowledge base integration
- Secure user authentication
- Client satisfaction reporting
