Giant Rocketship
The Giant Rocketship revolutionizes helpdesk operations by automating ticket assignment, scheduling, and workload management within Autotask and ConnectWise Manage. With features like SmartDispatch, SmartMeetings, and SLA Sentinel, it ensures timely responses, minimizes SLA violations, and enhances productivity, transforming ticket management into an efficient, AI-driven process.
Top Giant Rocketship Alternatives
TaskFlow
TaskFlow streamlines operations for small to medium-sized companies, enhancing efficiency and productivity.
Microsoft 365 Help Desk Ticketing System
The Microsoft 365 Help Desk Ticketing System by VeeLead Services enhances organizational efficiency by streamlining support requests and improving communication channels.
Support.cc
Support.cc is a robust help desk software designed for small and medium-sized businesses, enabling seamless ticket management, real-time customer interactions via live chat, and self-service through a brandable knowledge base.
VI Service Desk
The VI Service Desk is a specialized IT Help Desk solution for HCL Notes/Domino®, enabling seamless integration for optimal ROI and minimal TCO.
SP IT Helpdesk
SP IT Helpdesk offers a unified solution for IT support, asset management, and self-service, seamlessly integrated with Microsoft 365.
DataKnowl
This customer service and engagement platform empowers businesses to centralize and manage multi-channel customer interactions.
SimplifyIT
Built by industry veterans, this web-based software emphasizes simplicity and beauty, ensuring easy navigation and...
Desk365
It enables users to submit tickets from various channels and empowers agents with AI-driven automation...
RequestTrackerPro
By centralizing communications from various channels and offering automated responses through templates, it streamlines the...
Tier2 Tickets
With real-time diagnostics capturing the problem's timeline, technicians can swiftly diagnose and resolve issues...
PROXY Pro
It features pixel-perfect remote desktop capabilities, reliable remote control, drag-and-drop file transfer, remote printing, and...
Tikit
It offers seamless integration with Microsoft 365, allowing customers to extend or simplify their SCSM...
PointInsight
Tailored for IT services, help desks, and customer support, it automates workflows while enforcing business...
Total Support HelpDesk CRM
With flexible deployment options and robust workflow features, it ensures timely responses and priority management...
NITRO Help Desk
It automates service requests, tracking, and fulfillment, enhancing efficiency and reducing costs by up to...
Top Giant Rocketship Features
- Smart ticket assignment
- Intelligent workload distribution
- Optimized scheduling tools
- On-demand escalations feature
- SLA-driven work queuing
- Predictive SLA compliance
- Automated appointment scheduling
- Travel time integration
- AI-powered ticket management
- Ticket lifecycle modernization
- Forgotten ticket prevention
- Customizable workflow forms
- Recurring ticket automation
- Real-time ticket insights
- Embedded dashboard
- Seamless software integration
- Minimal retraining required
- Enhanced team collaboration
- Profitability analytics
- Streamlined customer support processes
Top Giant Rocketship Alternatives
- TaskFlow
- Microsoft 365 Help Desk Ticketing System
- Support.cc
- VI Service Desk
- SP IT Helpdesk
- DataKnowl
- SimplifyIT
- Desk365
- RequestTrackerPro
- Tier2 Tickets
- PROXY Pro
- Tikit
- PointInsight
- Total Support HelpDesk CRM
- NITRO Help Desk
